Tobi Planck
Gas City
Overview
16
16
years of professional experience
1993
1993
years of post-secondary education
Work History
Fraud investigations
Bank of America
03.2022 - 12.2024
- Participated in special projects including fraud investigations, forensic audits and due diligence reviews.
- Participated in special projects as needed such as fraud investigations or due diligence reviews.
- Participated in special projects such as fraud investigations or litigation support services.
- Participated in special projects such as process improvement initiatives or fraud investigations.
- Input information regarding fraud investigations into detailed reports for submission to clients.
- Conducted fraud investigations by researching suspicious activity patterns or trends in claims data.
- Collaborated with team members on special projects such as fraud investigations or process optimization initiatives.
- Created reports for management on the status of debit card fraud investigations.
Elite mortgage loan coordinator
Bank of America
Indianapolis
11.2008 - 03.2022
- Coordinated loan application processes for timely approvals and compliance.
- Managed communication between borrowers, underwriters, and loan officers.
- Reviewed loan documentation for accuracy and completeness before submission.
- Facilitated the resolution of customer inquiries related to mortgage loans.
- Collaborated with team members to streamline the loan processing workflow.
- Educated clients on the mortgage process and necessary documentation needed.
- Ensured that all paperwork was completed accurately prior to submitting packages for approval.
- Managed a portfolio of loans by tracking progress through origination process to closing.
- Maintained up-to-date knowledge of industry trends, state laws and regulations related to mortgage lending.
- Reviewed loan applications and supporting documents to ensure accuracy and completeness.
- Performed quality control checks on submitted documents before forwarding them for review.
- Coordinated with internal departments to resolve any issues associated with the loan application process.
- Provided assistance to customers throughout the entire loan process from pre-qualification through closing.
Education
Mississinewa High School
Gas City, INSkills
- Fraud analysis
- Mortgage compliance
- Loan processing
- Claims management
- Customer relationship management
- Team collaboration
- Problem solving
- Attention to detail
- Effective communication
- Critical thinking
- Fraud investigations
Timeline
Fraud investigations
Bank of America
03.2022 - 12.2024
Elite mortgage loan coordinator
Bank of America
11.2008 - 03.2022
Mississinewa High School