Tobiaz Ray
Muncie
Overview
1
1
year of professional experience
Work History
Crew Member
McDonald's
Muncie
05.2023 - 09.2024
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Took orders from patrons and input selections into store computer system.
- Maintained safe food handling practices to prevent germ spread.
- Resolved customer complaints in a professional manner.
Team Member
Big Lots
Muncie
06.2024 - 08.2024
- Moved freight from one area of the warehouse to another using hand-trucks or carts when necessary.
- Handled packages safely while unloading and transporting.
- Unloaded freight from trucks, containers, and railcars with the use of a forklift or pallet jack.
- Updated product labels to reflect accurate pricing.
- Built displays for new products and promotional materials.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Maintained work area and kept cash drawer organized.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped with purchases and signed customers up for rewards program.
- Offered customers carry-out service at completion of transaction.
- Ensured compliance with all safety regulations within the store environment.
- Answered phone calls to assist customers with questions and orders.
- Stocked shelves with merchandise when needed.
- Discounted purchases by scanning and redeeming coupons.
- Worked closely with front-end staff to assist customers.
- Resolved customer complaints professionally in accordance with company policy.
- Followed company security procedures for handling large sums of money.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Issued receipts, refunds, credits or change due to customers.
- Scanned items and checked pricing on cash register for accuracy.
- Answered customer questions and provided store information.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Host
Texas Roadhouse
Muncie
01.2024 - 05.2024
- Managed incoming calls during busy shifts.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Took reservations from patrons by phone or online.
- Directed patrons to lounges and waiting areas.
- Resolved conflicts between customers when necessary.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Stocked server areas with supplies before, during and after shifts.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Answered telephone to provide dining information and take reservations.
- Greeted guests upon arrival and provided them with menus.
Education
Bachelor of Arts - Christian Studies, Biblical Studies
Taylor University
Upland, IN05-2028
High School Diploma -
Yorktown High School
Yorktown, IN05-2024
Skills
- Biblical interpretation
- Theological research
- Conflict resolution
- Customer service
- Team collaboration
- Public speaking
- Event planning
- Payment transactions
- Food safety
- Phone orders
- Safe vehicle operation
- Listening skills
- Communication
- Multitasking Abilities
- Complex Problem-solving
- Team player
- Food running
Affiliations
- Sports
- Drawing
- Speaking
- Chapel Coordinator
- Worship leader
Feeding Fairmount
- I volunteered with Feeding fairmount and it provides more than 100 meals for people in need in fairmount
Chicken Kid
- I helped one of my friends that passes out full thanksgiving meals around Delaware county and other places for free during the thanksgiving season
References
References available upon request.
Timeline
Team Member
Big Lots
06.2024 - 08.2024
Host
Texas Roadhouse
01.2024 - 05.2024
Crew Member
McDonald's
05.2023 - 09.2024
Bachelor of Arts - Christian Studies, Biblical Studies
Taylor University
High School Diploma -
Yorktown High School