Summary
Overview
Work History
Education
Skills
Affiliations
Websites
Accomplishments
Awards
Timeline
Generic

TODD BUNTIN

Indianapolis

Summary

GROWTH-FOCUSED AND ACCOMPLISHED LEADER WITH EXPERTISE IN IMPLEMENTING INNOVATIVE PLANS, IDENTIFYING NEW BUSINESS OPPORTUNITIES, & CONTROLLING CUSTOMER-CENTRIC OPERATIONS. Seasoned and results-driven executive with industry-leading experience in all facets of sales, customer service, operations, business development, organizational leadership and revenue maximization, combined with strong track record of performance in turnaround and high-paced organizations. Proven success in generating substantial revenues, driving business growth, and improving operational processes while liaising with C-suite executives, key clients, and staff members. Well-versed in leading training and development of diverse teams and executing cutting-edge strategies to increase productivity and work efficiency. Visionary professional; expert at devising and applying growth-enhancing initiatives to surpass long-term organizational goals. Known for understanding sales challenges and creating effective issue resolution plans to fulfill customer needs. Utilized collaborative approach to transformational leadership guiding large teams to attain multimillion-dollar capital gains. Delivered highest flagship store volume $191M in 40+ years of history. Won 3 Anniversary Cups and 1 President's Cup for #1 business in company. Achieved recipient of prestigious John W. Nordstrom Award (Awarded to 1 in 70K+ employees annually).

Overview

8
8
years of professional experience

Work History

Vice President, Chicago Trade Area

Bloomingdales
Chicago
01.2018 - 01.2022
  • Provide strategic direction and leadership while directing 2 full-line stores and 3 off-price discount stores with workforce of 500 employees and revenue of $100M while consistently driving business continuity and growth.
  • Streamlined business processes and attained operational excellence by restructuring leadership team.
  • Introduced an internal super service award program to acknowledge agents that offered exemplary care services resulting in the top 5 NPS (net promoter score) and optimized retention and internal morale.

Vice President/General Manager South Coast Plaza Flagship

Bloomingdales
Costa Mesa
01.2017 - 01.2018
  • Enhanced recognition, engagement, and accountability to establish organizational culture of offering excellent customer service.
  • Boosted company morale, optimized operations, and maximized sales results to increase productivity.
  • Provided leadership in overseeing sales operations, resulting in attaining +2.9% sales increase, 72.9 NPS service score in 2017, -4.5% deficit, and 64.7 NPS score in May.
  • Secured over 14% increase over plan in 2018 YTD and more than 28% EBIT performance (#1 in the company).

Store Manager, Nordstrom Flagship

NORDSTROM
Toronto
01.2016 - 01.2017
  • Established competitive retail markets in North America by opening first Nordstrom Store in Toronto.
  • Spearheaded several regular and strategic operations including, driving sales and service, team development, profitability, productivity, and merchandising.
  • Delivered excellent customer service and introduced 'Personalize It', 'Nordstrom to You' and 'Men's Clubhouse' ultimately propelled market reputation.
  • Elevated work performance by hiring and developing team of 850 sales staff and led two Group Sales Managers and 24 Department Managers.
  • Built strong teamwork culture leading to surpassing first-year sales plan by 5%.

Vice President, Customer Experience

NORDSTROM
Seattle
01.2014 - 01.2016
  • Spearheaded development and execution of efficient strategies for retail operations, communication, and customer experience that propelled business success.
  • Served on full-line store executive leadership team and reported directly to President for key decision-making.
  • Enhanced customer accessibility/usage by placing service bar in most convenient in-store locations while supervising Store Communications team to allocate labor resources and augment work efficiency.
  • Led over 4K staff members, which included personal stylists, customer service, store integration, and business communication while achieving business optimization.
  • Served as guest speaker at new store openings, recognition meetings, and leadership development classes while delivering leadership insights for continuous store growth.
  • Directed various business aspects to promote seamless multi-channel customer experiences (online and in-store).
  • Liaised with nordstrom.com team to ensure delivery of excellent omni-channel customer-centric services, including Text to Buy, Store Reserve, and Buy Online/Pick-Up in Store.
  • Boosted POS, returns, and selling tools in close coordination with technology team.
  • Reorganized in-store customer service department and innovated Service Bar concept across fleet to foster positive store experience and uphold maximum customer satisfaction levels.
  • Implemented strategic initiatives that drove 2-point rise in annual company Net Promoter Score (NPS).
  • Redeveloped new hire orientation program that secured 4% YOY increase in sales productivity and improved retention rate by nearly 10%.

Director, Strategy

NORDSTROM
Seattle
01.2014
  • Served in pivotal position as first Strategy Director with a background in-store management.
  • Captured prime opportunities for process streamlining and front-line employee engagement improvements.
  • Directed crossfunctional strategic initiatives emphasizing performance measurement and recognition, Flagship services, full-line store playbook, Nordstrom Express, and evolving frontline compensation.
  • Designed effective business case and influenced buy-in for $5M investment in new labor scheduling tool.
  • Reviewed historic data to allocate labor and eliminated antiquated Excel-based scheduling.
  • Improved productivity and sales per hour by 5% and generated significant reduction in labor costs.
  • Minimized administrative demands on Department Managers to increase focus on service & selling.

Education

Political Science Studies -

Indiana University

Skills

  • Project Management
  • New Store Launches
  • Strategic Sales Mapping
  • Revenue & Profit Optimization
  • Process Enhancement
  • Market Research
  • Cost Reduction & Avoidance
  • New Business Development
  • Omni-channel Service Delivery
  • Quality Assurance & Control
  • Team Building & Leadership
  • Regulatory Compliance
  • Client Needs Assessment
  • Customer Service & Support
  • Cross-functional Collaboration
  • Key Relationship Development

Affiliations

  • Advisory Board Member, Brebeuf Preparatory School, Present
  • Peer Recovery Volunteer, Community Fairbanks

Websites

Accomplishments

  • Delivered highest flagship store volume $191M in 40+ years of history.
  • Won 3 Anniversary Cups and 1 President's Cup for #1 business in company.
  • Achieved recipient of prestigious John W. Nordstrom Award (Awarded to 1 in 70K+ employees annually).

Awards

  • Corporate Faconnable Cup for Outstanding Sales & Service
  • Pacesetter Award for Sales as Department Manager
  • First Men's Pacesetter Award

Timeline

Vice President, Chicago Trade Area

Bloomingdales
01.2018 - 01.2022

Vice President/General Manager South Coast Plaza Flagship

Bloomingdales
01.2017 - 01.2018

Store Manager, Nordstrom Flagship

NORDSTROM
01.2016 - 01.2017

Vice President, Customer Experience

NORDSTROM
01.2014 - 01.2016

Director, Strategy

NORDSTROM
01.2014

Political Science Studies -

Indiana University

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