Summary
Overview
Work History
Education
Skills
Timeline
Generic

Todd Shumway

Indianapolis

Summary

Proven track record in enhancing customer satisfaction and loyalty through effective issue resolution and team training. Strong attention to detail and safety awareness ensure positive service outcomes.

Overview

3
3
years of professional experience

Work History

Customer Service Leader

Giant Eagle
Speedway
12.2024 - Current
  • Managed customer inquiries and resolved issues efficiently.
  • Trained new team members on company policies and procedures.
  • Provided exceptional service to enhance customer satisfaction and loyalty.

Crowd Services

Contemporary Services CorperationsIndianapolis
Indianapolis
01.2024 - Current
  • Monitored premises to ensure safety and security of all personnel.
  • Guarded restricted areas to prevent unauthorized entry.

Laboratory Technician

Indiana University Hospital
Indianapolis
02.2023 - 10.2024
  • Prepared laboratory samples for analysis following established protocols.
  • Audited specimen integrity and identification classifications to maintain accurate records.

Education

Associate of Arts - Public Administration

San Diego State University
San Diego, CA
06-1997

Skills

  • Customer relationship management
  • Team building
  • Employee training
  • Issue resolution
  • Critical thinking
  • Complaint handling

Timeline

Customer Service Leader

Giant Eagle
12.2024 - Current

Crowd Services

Contemporary Services CorperationsIndianapolis
01.2024 - Current

Laboratory Technician

Indiana University Hospital
02.2023 - 10.2024

Associate of Arts - Public Administration

San Diego State University

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Todd Shumway