Todd Shumway
Indianapolis
Summary
Proven track record in enhancing customer satisfaction and loyalty through effective issue resolution and team training. Strong attention to detail and safety awareness ensure positive service outcomes.
Overview
3
3
years of professional experience
Work History
Customer Service Leader
Giant Eagle
Speedway
12.2024 - Current
- Managed customer inquiries and resolved issues efficiently.
- Trained new team members on company policies and procedures.
- Provided exceptional service to enhance customer satisfaction and loyalty.
Crowd Services
Contemporary Services CorperationsIndianapolis
Indianapolis
01.2024 - Current
- Monitored premises to ensure safety and security of all personnel.
- Guarded restricted areas to prevent unauthorized entry.
Laboratory Technician
Indiana University Hospital
Indianapolis
02.2023 - 10.2024
- Prepared laboratory samples for analysis following established protocols.
- Audited specimen integrity and identification classifications to maintain accurate records.
Education
Associate of Arts - Public Administration
San Diego State University
San Diego, CA06-1997
Skills
- Customer relationship management
- Team building
- Employee training
- Issue resolution
- Critical thinking
- Complaint handling
Timeline
Customer Service Leader
Giant Eagle
12.2024 - Current
Crowd Services
Contemporary Services CorperationsIndianapolis
01.2024 - Current
Laboratory Technician
Indiana University Hospital
02.2023 - 10.2024
Associate of Arts - Public Administration
San Diego State University
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