Toiya Hardy
Indianapolis
Summary
Proficient in CCTV monitoring, fire safety, and control room operations. Strong problem-solving and leadership skills contribute to effective incident management and staff training.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Security Console Operator
Allied Universal Security Services
Indianapolis, IN
07.2019 - Current
- Conducted regular assessments of surveillance systems to maintain optimal safety and security of facilities.
- Coordinated with emergency services during alarm and incident responses to maintain operational readiness and safety.
- Managed badge access control processes to ensure authorized entry and maintain facility safety.
- Recorded detailed observations and incidents daily to facilitate effective reporting and analysis.
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product-related concerns. Facilitated communication between customers and service teams.
- Trained new staff on operational procedures and use of security technologies.
- Cultivated strong relationships with local first responders, facilitating rapid assistance when required during emergency situations at the facility.
- Mitigated risks associated with unauthorized entry attempts through prompt identification and resolution of any breaches in perimeter security.
- Maintained an efficient security console by keeping accurate records of visitors, deliveries, and other activity logs.
- Assisted in the development of emergency response plans, ensuring preparedness for various scenarios such as natural disasters or active shooter situations.
- Checked and verified photo identification prior to granting facility access.
- Permitted entry with escort for approved persons into secure locations.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
Corporate Security Officer
G4S Secure Solutions
Indianapolis, IN
05.2016 - 07.2019
- Monitored security systems and conducted regular patrols to ensure safety of premises.
- Responded promptly to incidents, coordinating with law enforcement and emergency services as needed.
- Developed and implemented access control procedures to enhance facility security measures.
- Conducted thorough investigations of security breaches, documenting findings for management review.
- Maintained detailed records of all relevant activities related to corporate security operations for future reference or auditing purposes.
- Enhanced corporate security by conducting regular risk assessments and implementing effective security protocols.
- Ensured a safe work environment by monitoring surveillance systems and responding to emergency situations promptly and effectively.
- Improved facility safety by regularly inspecting physical barriers such as gates, fences, alarms, and lighting systems.
- Responded swiftly to security incidents and effectively resolved security issues.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
Supervisor
Securitas Security Services
Indianapolis, IN
05.2012 - 07.2016
- Supervised security personnel, ensuring adherence to protocols and company policies.
- Conducted regular site inspections to identify and mitigate potential security risks.
- Developed and implemented training programs for new staff to enhance operational efficiency.
- Managed incident reports, ensuring accurate documentation and timely follow-up actions.
- Coordinated communication between clients and security teams to address concerns promptly.
- Led team meetings focused on performance feedback and strategic goal alignment.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Achieved efficient badge creation and distribution, enhancing attendee experience at events. Improved badge management systems, resulting in smoother event operations and increased participant satisfaction.
Education
Associate of Science - Healthcare Specialist
Ivy Tech Community College of Indiana
Indianapolis, IN12-2016
Skills
- CCTV monitoring
- Fire safety
- Control room operations
- beginners badge making
- customer service
- Vehicle inspection
- Emergency procedures
- Incident response
- Security training
- Alarm system operation
- Visitor management
- Health and safety compliance
- Incident documentation
- Emergency preparedness
- Multitasking
- Computer skills
- Decision-making
Certification
Pharmacy Technician certificate
Timeline
Security Console Operator
Allied Universal Security Services
07.2019 - Current
Corporate Security Officer
G4S Secure Solutions
05.2016 - 07.2019
Supervisor
Securitas Security Services
05.2012 - 07.2016
Associate of Science - Healthcare Specialist
Ivy Tech Community College of Indiana
CPR certified
CPR trained to use an AED for life threatening situation. Trained in adult and child CPR every two years.