Process Associate
• Handling Inbound and Outbound Calls: Answering customer inquiries, resolving issues, and providing information about products or services.
• Customer Support: Assisting customers with account information, billing issues, and other service-related questions.
• Problem Resolution: Addressing customer complaints and working towards a satisfactory resolution.
• Quality Assurance: Ensuring that calls and interactions meet the company’s quality standards.
• Documentation: Keeping detailed records of customer interactions
• Adhering to Policies: Following company policies and procedures, including confidentiality and compliance guidelines.
• Training and Development: Participating in training sessions to improve product knowledge and customer service skills.
• Meeting Targets: Working towards meeting performance metrics such as call handling time, resolution rates, and customer satisfaction scores.
