Summary
Overview
Work history
Education
Skills
Interests
Languages
Hobbies
Timeline
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Tom Jose

Tom Jose

Hyderabad,Telangana

Summary

Seeking responsibility and challenging opportunity that would utilize and encourage my abilities through dedicated hard work and resources of the company to achieve combined growth.

Overview

16
16
years of professional experience
6
6
years of post-secondary education

Work history

AMAZON
Hyderabad
07.2013 - 05.2020
  • Roles and Responsibility: ML Data Associate at Robotics team to remotely handle exceptions in the Amazon Robotic Fulfillment Centers in North America
  • The TRON technology enables the human supervisory control of automated tasks
  • Watching the video of the events, understanding it thoroughly and making best use of the human judgement to resolve it
  • To escalate problems or variance in the information to the relevant owners/ teams / managers, according to processes and standard
  • Understand performance metrics and process requirements to drive business results in live environment
  • Analyze and detect exceptions
  • Meets predetermined and assigned productivity targets and quality standards with aggressive deadlines
  • Contributing to process improvements to reduce handling time and improve the quality of work.

Customer Care Representative

VCC INDIA PVT LTD
Hyderabad
04.2006 - 07.2021
  • Working effectively and delivering best results in making sure customers are our first priority and customer satisfaction is our main motive
  • Our products are Internet, TV, Home Phone, and Home Security
  • Understanding and resolving customers concerns and queries with the best useful resources
  • Focusing mainly in improving the process of delivering best results
  • Achieving objective goals and responsibilities by fulfilling customer's needs.

Senior Customer service representative

SYNCHRONY INTERNATIONAL PVT LTD
Hyderabad
08.2018 - 04.2022
  • At a front line of Synchrony Financial supporting USA clients like Amazon, PayPal, EBay, My Walgreens, MasterCard services
  • Helping and resolving customer's concerns regarding their usage of the MasterCard Understanding metrics and Focusing mainly on providing best customer service possible
  • Helping customers understand their monthly statements and concerns
  • Contributing to process improvements to reduce handling time and improve the quality of work
  • Escalate problems or variance in the information to the relevant owners/ teams / managers, according to processes and standard

Education

HIGH SCHOOL - SSC

ST ANDREWS HIGH SCHOOL
Secunderabad, Telangana
05.2013 - 04.2014

INTERMEDIATE - Mathematics, Economics, Commerce

NEW CHAITANYA JUNIOR COLLEGE
Secunderabad, Telangana
05.2014 - 04.2016

Bachelor of Commerce - Computer Applications

Sai Sudhir Degree and PG College
Secunderabad, Telangana
04.2016 - 04.2019

Skills

  • COMPUTER SKILL:
  • Application Software:- MS Office 2003,2007,2016 version (Excel, Word, Power Point) & Internet
  • Programming Languages :- C,SQL,HTML
  • Operating System :- Windows XP/7/8/10

Interests

EXTRA CURRICULARS AND ACHIEVEMENTS: , Participated in many Group Discussions sessions. An Active player in sports like Football and cricket, etc.

Languages

English
Fluent
Telugu
Fluent
Hindi
Fluent
Tamil
Fluent

Hobbies

  An Active player in sports like Football and cricket, and other sports, 

Paint and Art on shoes, Reading and Listening to Music

Timeline

Senior Customer service representative

SYNCHRONY INTERNATIONAL PVT LTD
08.2018 - 04.2022

Bachelor of Commerce - Computer Applications

Sai Sudhir Degree and PG College
04.2016 - 04.2019

INTERMEDIATE - Mathematics, Economics, Commerce

NEW CHAITANYA JUNIOR COLLEGE
05.2014 - 04.2016

AMAZON
07.2013 - 05.2020

HIGH SCHOOL - SSC

ST ANDREWS HIGH SCHOOL
05.2013 - 04.2014

Customer Care Representative

VCC INDIA PVT LTD
04.2006 - 07.2021

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Tom Jose