Tom Jose
Hyderabad,Telangana
Summary
Seeking responsibility and challenging opportunity that would utilize and encourage my abilities through dedicated hard work and resources of the company to achieve combined growth.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work history
AMAZON
Hyderabad
2013.07 - 2020.05
- Roles and Responsibility: ML Data Associate at Robotics team to remotely handle exceptions in the Amazon Robotic Fulfillment Centers in North America
- The TRON technology enables the human supervisory control of automated tasks
- Watching the video of the events, understanding it thoroughly and making best use of the human judgement to resolve it
- To escalate problems or variance in the information to the relevant owners/ teams / managers, according to processes and standard
- Understand performance metrics and process requirements to drive business results in live environment
- Analyze and detect exceptions
- Meets predetermined and assigned productivity targets and quality standards with aggressive deadlines
- Contributing to process improvements to reduce handling time and improve the quality of work.
Customer Care Representative
VCC INDIA PVT LTD
Hyderabad
2006.04 - 2021.07
- Working effectively and delivering best results in making sure customers are our first priority and customer satisfaction is our main motive
- Our products are Internet, TV, Home Phone, and Home Security
- Understanding and resolving customers concerns and queries with the best useful resources
- Focusing mainly in improving the process of delivering best results
- Achieving objective goals and responsibilities by fulfilling customer's needs.
Senior Customer service representative
SYNCHRONY INTERNATIONAL PVT LTD
Hyderabad
2018.08 - 2022.04
- At a front line of Synchrony Financial supporting USA clients like Amazon, PayPal, EBay, My Walgreens, MasterCard services
- Helping and resolving customer's concerns regarding their usage of the MasterCard Understanding metrics and Focusing mainly on providing best customer service possible
- Helping customers understand their monthly statements and concerns
- Contributing to process improvements to reduce handling time and improve the quality of work
- Escalate problems or variance in the information to the relevant owners/ teams / managers, according to processes and standard
Education
HIGH SCHOOL - SSC
ST ANDREWS HIGH SCHOOL
Secunderabad, Telangana 2013.05 - 2014.04
INTERMEDIATE - Mathematics, Economics, Commerce
NEW CHAITANYA JUNIOR COLLEGE
Secunderabad, Telangana 2014.05 - 2016.04
Bachelor of Commerce - Computer Applications
Sai Sudhir Degree and PG College
Secunderabad, Telangana 2016.04 - 2019.04
Skills
- COMPUTER SKILL:
- Application Software:- MS Office 2003,2007,2016 version (Excel, Word, Power Point) & Internet
- Programming Languages :- C,SQL,HTML
- Operating System :- Windows XP/7/8/10
Interests
EXTRA CURRICULARS AND ACHIEVEMENTS:
, Participated in many Group Discussions sessions.
An Active player in sports like Football and cricket, etc.
Languages
English
Fluent
Telugu
Fluent
Hindi
Fluent
Tamil
Fluent
Hobbies
An Active player in sports like Football and cricket, and other sports,
Paint and Art on shoes, Reading and Listening to Music
Timeline
Senior Customer service representative
SYNCHRONY INTERNATIONAL PVT LTD
2018.08 - 2022.04
Bachelor of Commerce - Computer Applications
Sai Sudhir Degree and PG College
2016.04 - 2019.04
INTERMEDIATE - Mathematics, Economics, Commerce
NEW CHAITANYA JUNIOR COLLEGE
2014.05 - 2016.04
AMAZON
2013.07 - 2020.05
HIGH SCHOOL - SSC
ST ANDREWS HIGH SCHOOL
2013.05 - 2014.04
Customer Care Representative
VCC INDIA PVT LTD
2006.04 - 2021.07