TOM JOSE
hospitality and tourism
Summary
With a Bachelor's degree in BSc hotel management and 3 year of experience as an Assistant Manager in Food paradise, I also communicated effectively with suppliers, customers and managers on quality issues. I have strong skills in auditing, documentation and problem analysis.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
FOOD PARADISE
01.2018 - 01.2022
- Key responsibilities:
- Team Management: Supervising and guiding staff members, ensuring they adhere to company policies and providing training as needed
- Customer Service: Ensuring high-quality customer service by addressing customer inquiries, concerns, and complaints promptly and professionally.
- Operations Management: Overseeing day-to-day operations, such as opening and closing procedures, managing inventory levels, and ensuring cleanliness and organization within the restaurant.
- Financial Management: Assisting with budgeting, cost control measures, and monitoring financial transactions to ensure accuracy and compliance with company standards.
- Scheduling: Creating employee schedules, managing labor costs, and ensuring adequate staffing levels to meet customer demand.
- Programme de stages
- La Petite Pierre 15/06/24-06/09/24
- Service de restauration
Education
Ms - Hospitality and Tourism Management
PARIS, FranceBSc - Hotel management
Bright Institute
Changanacherry, IndiaSkills
- Food Safety and Sanitation
- Inventory Management
- Staff Training and Management
- Customer Service
- Financial Management
- Observation
- Decision making
- Communication
- Multi-tasking
Accomplishments
- Kottayam India
- 2023-2024
- 2012-2013
Certification
completed web designer in Digital marketing certificates
Community Service & Volunteer Work
worked as volunteer in student organization in France
Languages
English
Intermediate (B1)
Timeline
Assistant Manager
FOOD PARADISE
01.2018 - 01.2022
BSc - Hotel management
Bright Institute