Summary
Overview
Work History
Education
Skills
Additional Information
Software
Timeline
BusinessAnalyst
Tom Kingsley

Tom Kingsley

Business Analyst
Coimbatore,TN

Summary

Tom Robin Kingsley Business Analyst – Reporting & Analytics, Avantor Srivatsa Hill View apartment Plot # 3 Coimbatore, Tamil Nadu, 641108 7339555907 tom_kingsly@outlook.com Perceptive Business Analyst driving successful business processes for Avantor with an overall work experience of 11 years in the field of Sales and customer service, Finance and Collections. Looking to bring further success to a company through excellent attention to detail and a keen understanding of business operations. Added experience in Sales and Customer Service expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention, and revenue. Highly adept at training, managing, coaching, and mentoring sales and customer service associates

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

Business Analyst

Avantor
Coimbatore, Tamil Nadu
01.2018 - Current
  • Working as an individual contributor help create Sales Management Reports for Regional Director Sales Representatives and VP's which includes Financial planning and analysis and Sales compensation
  • Single point of contact for any account moves within the Organization, preform account reconciliation and act as a liaison to make sure no bad data is loaded to application and reports
  • Publish daily and monthly KPI's metrics derived from raw company data to track improvements in Sales and development
  • Ability to understand and contextualize business requirements, innovative corporations and achieve goals through projects, organizational requirements, Translating and simplifying requirements
  • Preform cost savings analysis to help sales representative and VP’s understand their business progress and area of improvements.
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.

Senior Credit Analyst

Avantor
Coimbatore, Tamil Nadu
12.2012 - 03.2015
  • Oversee a Team of 9 members, reporting the daily performance and deputizing the team and Monitoring the performance and process workflow
  • Handled inbound and outbound calls, address customer inquiries and concerns Perform credit reviews to assess financial conditions of customers' accounts
  • To look after daily inflow of cash - tracking major payments on daily basis
  • Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations
  • Responsible for the credit release for new orders on existing customers
  • Train/mentor new hires on the team
  • Support the team and the plant during day-to-day collection activities
  • Analyzed customer data such as financial statements to determine level of risk involved for extending credit and Offered insight to upper management regarding credit decisions.
  • Controlled credit exposure by providing financial order management support to minimize risk and obtain timely payment. Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
  • Made decisions and recommendations about extending lines of credit.

Senior Process Associate Level

KGISL Information System Private Limited
Coimbatore, Tamil Nadu
08.2010 - 12.2012

· Worked as a Sr Sales representative for Verizon, AT&T and Comcast Handling inbound and outbound calls and converting sales. Processing Final order for the customers of Verizon and AT&T & Comcast.

· Served for one of the high revenues and Pilot process in KGISL. Maintained Stability and growth within the process and achieved client's business requirement.

· Performed cold-calling and follow-ups with leads to secure new revenue. Grew business sales through effective cross-selling, exceptional customer service and cold calling

· Responsible for Training freshers on call handling and sales techniques. Maintain professional style of communication & ability to build rapport with prospective customers

Monitored weekly sales to write reports for senior leadership and streamline operational processes.


Education

Bachelor of Business Management - Business Management

Bishop Appasamy College of Arts and Science
01.2007 - 12.2010

Skills

    Business Development

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Additional Information

  • Accomplishments , Presidents club Award Winner -2016 - One of the prestigious awards issued to associates around the globe who perform beyond expectation to achieve business goals Reward and recognition winner Q2-2013, Q2-2013 Q1-2014 Q3 -2017 Best Star performer of VWR Throughout the tenure Commended for excellent Communication feedback form KGISL Internal Quality Team and Verizon quality management onshore

Software

Microsoft Power BI

Microsoft Power Power Automate

QlikView

Power Query

Ariba

SAP & BEx Analyzer

Salesforce workflow Management

Microsoft Office 365 applications

Timeline

Business Analyst

Avantor
01.2018 - Current

Senior Credit Analyst

Avantor
12.2012 - 03.2015

Senior Process Associate Level

KGISL Information System Private Limited
08.2010 - 12.2012

Bachelor of Business Management - Business Management

Bishop Appasamy College of Arts and Science
01.2007 - 12.2010
Tom KingsleyBusiness Analyst