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Tom Robin Kingsley Business Analyst – Reporting & Analytics, Avantor Srivatsa Hill View apartment Plot # 3 Coimbatore, Tamil Nadu, 641108 7339555907 tom_kingsly@outlook.com Perceptive Business Analyst driving successful business processes for Avantor with an overall work experience of 11 years in the field of Sales and customer service, Finance and Collections. Looking to bring further success to a company through excellent attention to detail and a keen understanding of business operations. Added experience in Sales and Customer Service expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention, and revenue. Highly adept at training, managing, coaching, and mentoring sales and customer service associates
· Worked as a Sr Sales representative for Verizon, AT&T and Comcast Handling inbound and outbound calls and converting sales. Processing Final order for the customers of Verizon and AT&T & Comcast.
· Served for one of the high revenues and Pilot process in KGISL. Maintained Stability and growth within the process and achieved client's business requirement.
· Performed cold-calling and follow-ups with leads to secure new revenue. Grew business sales through effective cross-selling, exceptional customer service and cold calling
· Responsible for Training freshers on call handling and sales techniques. Maintain professional style of communication & ability to build rapport with prospective customers
Monitored weekly sales to write reports for senior leadership and streamline operational processes.
Business Development
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