Tomikia Woods
Indianapolis
Summary
Dynamic Patient Access Representative with a proven track record at Community Health Network, excelling in customer service and regulatory compliance. Enhanced patient satisfaction through effective communication and streamlined registration processes, significantly reducing wait times. Skilled in insurance claims management, fostering teamwork, and ensuring adherence to HIPAA regulations for optimal patient care.
Overview
27
27
years of professional experience
Work History
Patient Access Rep
Community Health Network
11.2015 - Current
- Optimized registration and appointment scheduling processes for patients.
- Communicated clear information about insurance coverage and financial obligations.
- Safeguarded patient confidentiality by complying with HIPAA regulations consistently.
- Partnered with clinical staff to ensure smooth patient flow and effective service delivery.
- Directed front desk operations by managing incoming calls and inquiries efficiently.
- Attended training sessions to improve understanding of healthcare regulations and procedures.
- Maintained HIPAA compliance, ensuring protection of sensitive information during interactions.
Patient Access Representative
Ascension Health Care
02.2008 - 10.2015
- Maintained composure in high-pressure situations while resolving complex issues.
- Adapted swiftly to evolving healthcare demands, ensuring commitment to quality patient care.
- Delivered exceptional customer service through active listening and personalized solutions.
- Fostered a positive workplace culture by promoting teamwork and sharing best practices.
- Streamlined patient registration processes, enhancing data collection and minimizing wait times.
- Enhanced patient satisfaction scores by addressing concerns and providing timely assistance during check-in.
Sales Associate
Old Navy
05.1998 - 02.2008
- Facilitated personalized shopping experiences by assisting customers in product selection.
- Maintained up-to-date knowledge of promotions and sales to guide customer decisions.
- Processed transactions accurately and swiftly using point-of-sale system.
- Organized merchandise on sales floor, creating appealing displays to enhance engagement.
- Resolved customer inquiries and issues promptly to ensure satisfaction.
- Collaborated with team members to achieve store-wide sales goals and improve service quality.
- Participated in inventory management, supporting effective stock replenishment efforts.
- Trained new associates on policies, procedures, and best practices for customer service.
Education
No Degree - Business Management
IUPUI
Indianapolis, INSkills
- Customer service expertise
- Insurance claims management
- Regulatory compliance (HIPAA)
- Patient registration and check-in
- Professional communication
Timeline
Patient Access Rep
Community Health Network
11.2015 - Current
Patient Access Representative
Ascension Health Care
02.2008 - 10.2015
Sales Associate
Old Navy
05.1998 - 02.2008
No Degree - Business Management
IUPUI
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