Lucid
Tomjit Mondal
Hospitality
Bangalore
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Cluster Manager
Pasta Street India Pvt Ltd
Bangalore
10.2023 - Current
- Managed financial performance and budgets for 4 restaurants.
- Conducted health, safety, and maintenance checks.
- Implemented sales initiatives and local marketing campaigns.
- Built and led high-performing teams.
- Ensured inventory management and operational efficiency.
- Monitored data analytics to identify trends, opportunities, and areas of improvement within the cluster operations.
- Developed efficient operational processes to optimize resources and improve overall cluster performance.
Sr. Manager Sales & Operation
Pasta Street India Pvt Ltd
Bangalore
08.2022 - 10.2023
- Developed and executed sales strategies for revenue growth.
- Managed hiring, staff training, and performance evaluations.
- Implemented productivity benchmarks and operational standards.
- Strengthened client relationships and vendor partnerships.
- Implemented and developed operational standards,policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
Restaurant Manager
Pasta Street India Pvt Ltd
Bangalore
10.2018 - 08.2022
- Oversaw daily restaurant operations and team performance.
- Maintained financial records and inventory control.
- Ensured excellent customer service and compliance with health standards.
- Managed staff scheduling, recruitment, and training.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Assistant Restaurant Manager
Pasta Street India Pvt Ltd
Bangalore
08.2016 - 10.2018
- Supervised restaurant operations, ensuring high service quality.
- Trained staff in food preparation and customer service.
- Analyzed sales trends and developed revenue-increasing strategies.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Managed team of up to 12 restaurant staff, maintaining exceptional customer service and quality standards.
Floor Supervisor
Little Italy
Bangalore
11.2014 - 04.2016
- Held team meetings to gain feedback, provide updates and set policies.
- Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Evaluated work of 12 floor employees to improve performance.
Senior Captain
Little Italy
Bangalore
11.2012 - 10.2014
- Created a culture of safety awareness by conducting regular drills, providing crew members with proper training, and enforcing strict adherence to safety procedures.
- Consistently met or exceeded company budgetary goals through careful financial planning, cost control initiatives, and revenue generation strategies aboard the vessel.
Captain Waiter
Little Italy
Pune
11.2010 - 10.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Processed customer service orders promptly to increase customer satisfaction.
Restaurant Waiter
Little Italy
Mumbai
03.2009 - 10.2010
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Birohi Netaji Vidyabhawan
Westbengal 05.2002 - 09.2007
Skills
Staff Management & Team Leadership
Business Development & Sales Growth
Operations & Budget Management
Risk Analysis & Cost Reduction
Customer Relationship & Service Excellence
Strategic Planning & Process Optimization
Software
MS Office
Timeline
Cluster Manager
Pasta Street India Pvt Ltd
10.2023 - Current
Sr. Manager Sales & Operation
Pasta Street India Pvt Ltd
08.2022 - 10.2023
Restaurant Manager
Pasta Street India Pvt Ltd
10.2018 - 08.2022
Assistant Restaurant Manager
Pasta Street India Pvt Ltd
08.2016 - 10.2018
Floor Supervisor
Little Italy
11.2014 - 04.2016
Senior Captain
Little Italy
11.2012 - 10.2014
Captain Waiter
Little Italy
11.2010 - 10.2012
Restaurant Waiter
Little Italy
03.2009 - 10.2010
High School Diploma -
Birohi Netaji Vidyabhawan
05.2002 - 09.2007