TOMY FRANCIS FRANCIS
Deputy manager
Kollam,Kerala
Summary
Dynamic retail professional with a proven track record at CSB, excelling in customer relationship management and team leadership. Successfully enhanced financial product offerings and client engagement while developing compliance training materials. Adept at visual merchandising and inventory management, driving operational excellence and fostering strong client connections.
Overview
7
7
years of professional experience
2014
2014
years of post-secondary education
Work History
Retail Deputy manager
CSB
Kadampanad
06.2024 - Current
- Assisted clients with account inquiries and transactions efficiently.
- Processed customer deposits and withdrawals accurately and promptly.
- Supported loan application processes by gathering necessary documentation.
Retail Non Banking Manager
Richmax finvest Pvt Ltd
Bharanikkavu
09.2023 - 06.2024
- Led project teams to enhance financial product offerings and client engagement.
- Developed training materials for staff on compliance and operational procedures.
- Managed daily operations, ensuring adherence to company policies and regulations.
Retail Non Banking Manager
NCS Finance Pvt Ltd
Kollam
05.2019 - 09.2023
Retail Non Banking Manager
Indel Money Pvt Ltd
Kundara
03.2018 - 05.2019
Education
Master of Commerce - Finance
04.2013 - 07.2016
Bachelor of Commerce - Co-operation
04.2009 - 03.2012
Kerala Government - Diploma in Hardware And Networking
04.2008 - 07.2008
Kerala Government - Diploma in Sanitary Health Inspector
06.2005 - 07.2007
Kerala Government - Commerce
04.2003 - 03.2005
Skills
- Customer relationship management
- Visual merchandising
- Team leadership
- Inventory management
Languages
Malayalam
First Language
English
Intermediate (B1)
B1
Hindi
Elementary (A2)
A2
Timeline
Retail Deputy manager - CSB
06.2024 - Current
Retail Non Banking Manager - Richmax finvest Pvt Ltd
09.2023 - 06.2024
Retail Non Banking Manager - NCS Finance Pvt Ltd
05.2019 - 09.2023
Retail Non Banking Manager - Indel Money Pvt Ltd
03.2018 - 05.2019
NSS College - Master of Commerce, Finance
04.2013 - 07.2016
DB College - Bachelor of Commerce, Co-operation
04.2009 - 03.2012
Keltron - Kerala Government , Diploma in Hardware And Networking
04.2008 - 07.2008
All India Institute of Local Self Government - Kerala Government , Diploma in Sanitary Health Inspector
06.2005 - 07.2007
GHSS Chavara - Kerala Government , Commerce
04.2003 - 03.2005
GBHS Thevalakkara - ,
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