To'Ney Jones
Michigan City
Summary
Dynamic sales professional with a proven track record at Horizon Bank, excelling in customer service and attention to detail. Skilled in problem-solving and teamwork, I enhance customer satisfaction through effective communication and efficient transaction management. Committed to fostering relationships that drive repeat business and elevate the overall shopping experience.
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Daily Thread
08.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Digital Shopper
Walmart
10.2024 - 03.2025
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Bank Teller
Horizon Bank
08.2022 - 05.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
Education
High School Diploma -
Michigan City High School
Michigan City, IN06-2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Reliable and punctual
- Attention to detail
- Professionalism and courtesy
- Patience and empathy
- Listening and comprehension
Accomplishments
In high school we have a program where you can go to a center to learn about a trade. Its called the AK Smith Center. IN the Ak Smith Center I choose culinary as a class and got my ServSafe Certificate. I went there as well as took the normal high school classes as well as sports and still managed to graduated with a 4.5 GPA as well as a distinguished graduate.
Certification
I have a ServSafe certificate showing that I am knowledge in food and kitchen safety.
Languages
English
Native or Bilingual
Timeline
Digital Shopper
Walmart
10.2024 - 03.2025
Sales Associate
Daily Thread
08.2024 - Current
Bank Teller
Horizon Bank
08.2022 - 05.2024
High School Diploma -
Michigan City High School
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