TONI FAZIO
Petersburgh
Summary
I am a highly organized, efficient, and a motivated team player. I possess strong business judgment and the ability to bring tasks to completion in a timely manner. I am able to deliver an excellent service to clients and employers. I am result driven, diplomatic, tactful, and always on the lookout for new ideas and solutions.
Overview
10
10
years of professional experience
Work History
Parts Specialist
Truck Centers INC
Evansville, IN
04.2025 - Current
- Served customers in-store and by telephone to answer questions and place orders.
- Issued parts to technicians to complete customers' repairs.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
Custome Service Coordinator
Ryder
Princeton, IN
09.2022 - 04.2025
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Accountable of damaged units on the Ryder lot and scheduling them for repairs.
Parts Sales
Sternberg International
01.2020 - 09.2022
- I provide services to customers to help with parts and repairs on International/Navistar, Cummins, and CAT
- I help with parts ordering, stock, and calls.
Receptionist
Sternberg International
01.2017 - 01.2020
- I handled monetary transactions, routed calls, greeted customers, and handled the Evansville locations accounting and supply ordering.
Teleservice Direct Sales Agent
Century Link, Sirius XM, & Verizon
01.2016 - 01.2017
- I was a customer service rep for Century Link, Sirius XM, and Verizon
- Daily tasks included interacting with customers, answering multiple phone lines, and selling products
- I also was the receptionist for Teleservice Direct with the daily tasks being similar such as answering phones and routing calls.
Education
High School Diploma -
Heritage Hills High School
Lincoln City, INSkills
- Customer service excellence
- Performance monitoring
- Documentation abilities
- Returns processing
- Parts identification
- Verbal and written communication
- Invoice processing
Timeline
Parts Specialist
Truck Centers INC
04.2025 - Current
Custome Service Coordinator
Ryder
09.2022 - 04.2025
Parts Sales
Sternberg International
01.2020 - 09.2022
Receptionist
Sternberg International
01.2017 - 01.2020
Teleservice Direct Sales Agent
Century Link, Sirius XM, & Verizon
01.2016 - 01.2017
High School Diploma -
Heritage Hills High School
References
- Jess Hammond, Sternberg International, 1(252)412-0844
- Matt Robling, Zurcher Tire, 1(812)385-6168
- Greg Gambel, Ryder, 1(812)664-0360