Summary
Overview
Work History
Education
Skills
Timeline
Generic

Toni Francis

Brazil

Summary

Dynamic and results-driven professional with extensive experience at Thornton's, excelling in customer service and employee training. Proven ability to enhance guest satisfaction and optimize store operations. Skilled in team motivation and proficient in point-of-sale systems, consistently achieving departmental goals and maintaining high standards of service.

Overview

10
10
years of professional experience

Work History

Shift Lead /cashier

Thortons
Terre Haute, IN
03.2023 - 05.2026

Managed guest interactions by providing prompt service and accurately ringing up purchases.

Oversaw and coordinated store order activities to maintain inventory levels.

Managed daily operations and guided employees to achieve departmental goals.

Performed routine cleaning tasks to ensure a safe and welcoming environment.

Cashier

Road Ranger
Brazil, IN
11.2022 - 01.2023
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Maintained cleanliness and organization of checkout area to enhance customer experience.
  • Assisted in training new cashiers on operational procedures and customer service standards.
  • Resolved customer inquiries and complaints promptly, ensuring high satisfaction levels.

Packer/Sorter

Walmart Distribution Center
Greencastle, IN
06.2018 - 11.2022
  • Operated packaging machinery to ensure efficient and accurate product handling.
  • Inspected products for quality assurance, maintaining high standards of accuracy.
  • Coordinated with team members to optimize workflow and meet production deadlines.
  • Trained new staff on packing procedures and safety protocols to enhance productivity.

Cashier/Kitchen Help

Caseys's General Stores
Brazil, IN
03.2016 - 06.2018
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted customers with inquiries, providing exceptional service and product knowledge.
  • Maintained cleanliness and organization of checkout areas to enhance customer experience.
  • Collaborated with team members to optimize store operations and improve workflow efficiency.

Education

High School Diploma -

Booker T Washington Alternative
Terre Haute, IN
06-1998

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation

Timeline

Shift Lead /cashier

Thortons
03.2023 - 05.2026

Cashier

Road Ranger
11.2022 - 01.2023

Packer/Sorter

Walmart Distribution Center
06.2018 - 11.2022

Cashier/Kitchen Help

Caseys's General Stores
03.2016 - 06.2018

High School Diploma -

Booker T Washington Alternative
Toni Francis