Toni Rose
Indianapolis
Summary
Dynamic professional with extensive experience as an Owner/Operator at Quality Care Cleaning LLC, excelling in leadership and creative problem-solving. Proven ability to enhance team performance and customer satisfaction through effective communication and engagement techniques. Committed to maintaining high standards in service delivery while fostering positive relationships with clients and colleagues.
Overview
20
20
years of professional experience
Work History
Owner/operator
Quality Care Cleaning LLC
Indianapolis
02.2020 - Current
- Provided guidance and assistance to personnel when needed to complete tasks on time.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Worked closely with suppliers to source eco-friendly products that are cost effective yet maintain high quality results.
Babysitter
InHomeTours
Indianapolis
08.2015 - 05.2020
- Instructing children in basic hygiene practices such as brushing teeth or washing hands.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Establishing trust through consistent communication with both parents and kids.
- Responsibly watched children while parents were out.
- Observed and monitored children's play activities.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Helping older children with homework assignments as directed by parents.
- Encouraged positive behaviors, including patience with teachers and fellow kids.
- Identified signs of emotional or developmental problems in children to alert parents or guardians.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Teaching good manners by setting clear expectations for behavior in various settings.
- Helped complete homework, school projects and chores.
Daycare Worker
Rosies Daycare
Indianapolis
10.2012 - 01.2015
- Facilitated small group instruction sessions focused on specific topics or skillsets.
- Incorporated effective communication techniques when addressing issues with parents or colleagues.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Challenged students by integrating and technology in classroom.
- Maintained accurate records of student progress including grades, attendance and behavior reports.
- Implemented technology into lesson plans to enhance student engagement in the learning process.
- Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
Cashier
Walmart
Indianapolis
01.2005 - 05.2010
- Offered customers carry-out service at completion of transaction.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Counted and balanced cashier drawers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Helped with purchases and signed customers up for rewards program.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Education
GED -
Day Adult
Indianapolis08-2016
Skills
- Classroom management
- Lesson planning
- Parent communication
- Emotional intelligence
- Creative problem solving
- Engagement techniques
- Safety protocols
- Child development
- Behavior management
- Customer service
- Time management
- Positive reinforcement
- Reading skills
- Schedules and routines
Timeline
Owner/operator
Quality Care Cleaning LLC
02.2020 - Current
Babysitter
InHomeTours
08.2015 - 05.2020
Daycare Worker
Rosies Daycare
10.2012 - 01.2015
Cashier
Walmart
01.2005 - 05.2010
GED -
Day Adult
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