Summary
Overview
Work History
Education
Skills
Timeline
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Toni Strle

Advance

Summary

Compassionate and dependable caregiver with extensive experience at Home Health Agency, enhancing patient quality of life through empathetic communication and effective problem-solving. Proven ability to administer medications accurately while building strong relationships with patients and families. Skilled in elderly care, including dementia and end-of-life support, ensuring a respectful and safe environment.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

18
18
years of professional experience

Work History

Caregiver

Home Health Agency
02.2023 - 04.2025
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with daily living activities, improving their overall quality of life.
  • Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
  • Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
  • Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
  • Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
  • Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
  • Promoted a positive atmosphere within the home setting by engaging patients in meaningful conversation and activities.
  • Maintained detailed records of patient progress and changes in health status, facilitating effective communication among healthcare providers.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.

Manager

Family Express Corp.
03.2015 - 02.2023
  • Led team to enhance productivity and engagement.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Mediated conflicts among staff members by actively listening to concerns.
  • Optimized productivity by overseeing daily operations and guiding team members.
  • Trained team members across various roles to enhance flexibility and efficiency.
  • Regulated expenditures to sustain budget limits and elevate profit margins.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Managed opening and closing procedures to ensure smooth operations.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited and interviewed candidates to build a skilled workforce.
  • Defined clear targets and objectives and communicated to other team members.
  • Balanced multiple registers at the end of shifts, confirming accurate reporting of daily sales totals.
  • Conducted regular audits of cash registers, ensuring accurate accounting of all transactions.
  • Reduced discrepancies in cash handling by implementing strict cash management procedures.
  • Maintained a clean and organized work area, adhering to company standards for safety and professionalism.
  • Maintained strong knowledge of company policies regarding transaction limits, check-cashing guidelines, and other relevant regulations.
  • Troubleshot issues with payment devices or registers quickly to minimize disruption in customer flow.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Executed stock assessments by counting each item and entering information into computer database.

Shift Leader

Speedway Gas Station
04.2007 - 04.2014
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.

Education

GED - General Studies

Morton High School
Hammond Indiana
06.2005

Skills

  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Dependable and responsible
  • Multitasking and organization
  • Relationship building
  • Flexible schedule and availability
  • Dementia care
  • Alzheimer's care
  • End-of-life care
  • Compassionate communication

Timeline

Caregiver

Home Health Agency
02.2023 - 04.2025

Manager

Family Express Corp.
03.2015 - 02.2023

Shift Leader

Speedway Gas Station
04.2007 - 04.2014

GED - General Studies

Morton High School

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Toni Strle