Tonia Young
Indianapolis
Summary
Behavioral Health Technician Lead and Case Manager experienced in leading teams and delivering compassionate care in behavioral health settings. Achieved positive patient outcomes through effective crisis intervention, comprehensive assessments, and adherence to therapeutic protocols. Focused on fostering supportive environments and designing wellness programs that enhance healthy work culture.
Overview
11
11
years of professional experience
Work History
- Supervised, trained, and mentored a team of Behavioral Health Technicians to ensure high-quality patient care and team efficiency
- Monitor patient behavior, emotional well-being, and safety, providing immediate crisis intervention and de-escalation when needed
- Assist in developing and implementing individualized care plans, ensuring adherence to protocols
- Observe and document patient medication intake, ensuring compliance and noting any changes in condition
- Collaborate with multidisciplinary teams, including physicians, therapists, and social workers, to coordinate patient care
- Conducted comprehensive case assessments and track patient progress toward recovery goals
- Advocate for patient needs, ensuring access to resources and external support services
- Maintain accurate and up-to-date documentation of patient progress, treatment plans, and incident reports in compliance with HIPAA
Peer Recovery Coach
Volunteer of America
Indianapolis, IN
03.2026 - Current
- Facilitated individual and group coaching sessions to support client recovery goals.
- Developed and implemented personalized recovery plans in collaboration with clients.
- Monitored client progress, offering feedback and adjustments to strategies.
- Coordinated with community resources to enhance client access to services and support systems.
Wellness Coordinator
Synergy Recovery Network
Indianapolis, In
01.2024 - 03.2026
- Educated clients on coping strategies and life skills for sustained recovery outcomes.
- Assessed client needs through active listening, fostering a strong supportive relationship.
- Trained new staff members on best practices for effective coaching methodologies and client engagement strategies.
- Encouraged clients'' sense of responsibility for their recovery journey by teaching them essential coping strategies and relapse prevention techniques.
- Mentored new Recovery Coaches, sharing best practices and contributing to their professional development.
Behavior Technician
Hickory Treatment Center
Indianapolis, In
08.2022 - 06.2024
- Implemented individualized behavior intervention plans for clients to enhance skill acquisition and reduce challenging behaviors.
- Collected and documented data on client progress to ensure compliance with treatment protocols and objectives.
- Collaborated with multidisciplinary teams to develop effective strategies tailored to each client's unique needs.
- Collected and tracked information about participation and outcomes of individual programs.
Davita Dialysis
Indianapolis, In
01.2019 - 01.2022
- Provided direct patient care including monitoring vital signs and ensuring comfort during dialysis sessions.
- Assisted healthcare professionals in preparing dialysis machines, ensuring readiness for patient treatment.
- Educated patients on dialysis procedures, fostering understanding and compliance with treatment plans.
- Maintained accurate patient records and documentation to ensure compliance with healthcare regulations.
- Ensured cleanliness and proper maintenance of equipment to promote a safe treatment environment.
Hope Bridge
Indianapolis, In
01.2018 - 01.2022
- Implemented individualized treatment plans to support clients with developmental disabilities.
- Maintained accurate documentation of client interactions and treatment outcomes.
- Monitored behavioral interventions, providing feedback to optimize effectiveness of programs.
- Developed engaging activities tailored to enhance social skills and communication abilities.
- Assisted in data collection and analysis to track client progress and adapt strategies.
Behavior Technician
Options Behavioral Health
Indianapolis, In
04.2015 - 01.2016
- Monitored client responses during therapy sessions, adjusting interventions in real-time based on behavioral observations.
- Conducted functional behavior assessments to identify triggers and inform intervention approaches for clients.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Implemented crisis intervention strategies to maintain a safe environment for staff and clients during high-stress situations.
Education
Core Diploma -
Warren Central HighSchool
01-2012
Skills
- Patient Care & Support
- Crisis Intervention
- Case Management
- Therapeutic Protocols
- Medication Observation
- Client Documentation
- Multidisciplinary Collaboration
- Leadership & Team Management
- Conflict resolution
- SunWave and Azzly software
- Software proficiency
- Office software expertise
Timeline
Peer Recovery Coach
Volunteer of America
03.2026 - Current
Wellness Coordinator
Synergy Recovery Network
01.2024 - 03.2026
Behavior Technician
Hickory Treatment Center
08.2022 - 06.2024
Davita Dialysis
01.2019 - 01.2022
Hope Bridge
01.2018 - 01.2022
Behavior Technician
Options Behavioral Health
04.2015 - 01.2016
Core Diploma -
Warren Central HighSchool