Toniya Thomas
Kottayam
Summary
Experienced to optimize processes and streamline operations for team efficiency. Decisive leader with an analytical and flexible approach to solving problems. Knowledgeable and skilled at building connections with customers. Excellent communication skills combined with analytical and attentive nature. Highly adaptable team leader with excellent background of quick and effective performance. Highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Strong communicator focused on delivering outstanding customer care.
Overview
7
7
years of professional experience
Work History
Senior Associate
Aster Medcity
05.2022 - 08.2024
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Consistently maintained strong relationships with clients, ensuring clear communication
- Trained and supported new team members, maintaining culture of collaboration.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Working in Interventional Radiology Department assisting doctors.
- Scheduling interdepartmental doctor’s MDT for patient’s care and further management.
- Morning rounds with the doctors.
- Operational process of new equipment procurement and keeping rapport with the vendors and companies.
- Coordinating with company vendors to schedule procedures and ensuring medical equipment availability.
- Arranging telephonic review for patients to inquire about the progress and gathering their feedbacks.
- Arranging department get together for team building purpose.
- Keeping rapport with other departments to have smooth operational functions.
- Handling all calls and mails related to patient inquiries and Appointment inquiries.
- Keeping track of the procedures done and future procedure scheduling.
- Conducted patient’s get together to share their experience and feedback to promote the procedures.
- Making marketing strategies to create awareness of the procedure using Digital marketing via Videos, interviews and talks.
- Coordinating with the Business development team and cooking up new ideas for the promotional activities.
Sales and Marketing Lead
ITS Group
06.2019 - 04.2022
- Led marketing campaigns for successful product launches, driving brand awareness and customer engagement.
- Devised creative incentive programs that motivated the sales team to exceed quotas consistently.
- Coordinated events and trade shows to showcase company products, generating valuable leads and networking opportunities.
- Optimized digital marketing efforts through SEO, content creation, social media management, and email campaigns.
- Mentored new team members, ensuring a smooth onboarding process and promoting a positive work environment.
- Implemented innovative promotional tactics, resulting in increased product visibility and market share gains.
- Nurtured existing client accounts with consistent follow-up communications, leading to repeat business opportunities.
- Enhanced client relationships by identifying their needs and offering tailored marketing solutions.
- Monitored performance metrics regularly to ensure continuous improvement in both sales and marketing efforts.
- Increased sales revenue by developing and executing strategic sales plans.
- Worked in the tours and events department as travel advisor, providing tour plan and travel guidance.
- Provided exceptional customer service, fostering long-term relationships with key clients and accounts.
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Communicated relevant information to internal and external stakeholders.
- Researched and evaluated potential new markets and products.
- Wrote engaging and successful marketing, advertising, and website copy.
Educational Consultant
HCLD
06.2018 - 02.2019
- Provided lesson planning and pacing support to helping educators analyze data and apply it to instruction.
- Analyzed and restructured educational programs to comply with board regulations.
- Updated school curriculum to integrate technology and enhance quality of student education.
- Facilitated professional learning communities among faculty members, fostering a collaborative environment that promoted ongoing growth and development.
- Planned, coordinated and implemented career education programs to train and upgrade skills of highly-skilled workforce.
Customer Relationship Officer
ABC Study Links
11.2017 - 05.2018
- Managed customer relations on ongoing basis to maximize customer retention.
- Developed targeted marketing campaigns for specific customer segments, increasing engagement rates among clients.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Increased customer loyalty through the development of personalized relationships with clients.
- Logged call information and solutions provided into internal database.
- Made customers aware of current and new programs and services.
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
Education
BBA -
Girideepam Institute of Advanced Learning
Kottayam04.2014
Skills
- Training and mentoring
- Performance monitoring
- Team Leadership
- Team Supervision
- Proficient in Microsoft Office, HIS, PACS
- Project Coordination
- Schedule Management
- Complaint Management
- Schedule development
- Customer Service
- Time Management
- Decision-Making
- Attention to Detail
- Complex Problem-Solving
Languages
English
Upper intermediate (B2)
Malayalam
Intermediate (B1)
Tamil
Intermediate (B1)
Hindi
Elementary (A2)
Timeline
Senior Associate
Aster Medcity
05.2022 - 08.2024
Sales and Marketing Lead
ITS Group
06.2019 - 04.2022
Educational Consultant
HCLD
06.2018 - 02.2019
Customer Relationship Officer
ABC Study Links
11.2017 - 05.2018
BBA -
Girideepam Institute of Advanced Learning
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