Tony Alfrey, Jr
Huntington
Summary
Dynamic RV Dealership General Manager with a proven track record at Integrity RV, excelling in sales and operational efficiency. Expert in negotiation and leadership, successfully implementing strategies that increased revenue and enhanced customer satisfaction. Skilled in purchasing and planning, driving significant improvements in service quality and team performance.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
18
18
years of professional experience
Work History
RV Dealership General Manager
Integrity RV
01.2020 - 01.2026
- Prepared repair estimates for customer pay, insurance, OEM Warranty, and aftermarket warranty companies.
- Managed all work orders and ensured completion to 100% with customer satisfaction in the service department
- Ordered all parts for retail repairs, warranty repairs, and customer repairs.
- Appraised, purchased, and sold used Travel Trailers, Fifth Wheels, and Motorhome RVS in the Sales department.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Engineering Consultant
LCI (Lippert Components Inc.)
05.2015 - 09.2019
- Edited technical documentation for clarity and conformity with overall goals, safety guidelines, and regulatory compliance.
- Offered RV Frame/Chassis engineering reviews for product development.
- Developed production plans, integrating cross-functional teams to streamline operations.
- Spoke directly between OEM Engineers at RV manufacturing plants and the engineer team at LCI.
RV Assembly Manager
Forest River
01.2008 - 05.2015
- Was employed by all of the top producing RV manufacturers.
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Trained in and implemented emergency response procedures to protect team members and property.
- Scrutinized production output and identified areas for improvement.
- Operated specialized equipment, gauges and instruments to track and assess gas levels.
- Coordinated with other departments to align production with customer requirements.
Education
CNC Machining Level 2 - CNC Machining
ITT Technical Institute
Fort Wayne, IN03-2009
Skills
- Sales
- Branding
- Profit and loss
- Efficient multi-tasker
- Negotiation skills
- Customer experiences
- Administrative skills
- Purchasing and planning
- Product costing
- Employee scheduling
- Leadership
- Labor cost controls
- Service quality improvement
- Dealership management
Timeline
RV Dealership General Manager
Integrity RV
01.2020 - 01.2026
Engineering Consultant
LCI (Lippert Components Inc.)
05.2015 - 09.2019
RV Assembly Manager
Forest River
01.2008 - 05.2015
CNC Machining Level 2 - CNC Machining
ITT Technical Institute