PIKI RANITA

• Own business planning, goal development and strategy building for Existing Seller Management -Assisted(ESM-A) Programs. Developed business models and forecasting metrics for the purpose of making strategic decisions to grow Seller business
• Identify RCA for Seller and program performance trends and developed actionable plans for operational improvements
• Ownership to provide insights and drive XBR's/flash for ESM-A Programs to Senior leadership
• Lead an extended team of Account Managers to meet Seller recruitment goals (launches/Revenue/program adoption etc.)
• Lead recruiting and hiring efforts across direct team and broader organization

• Built the Voice of Sellers(VOS) Product Research and Support Team(PRST) AM team from scratch, through recruitment, onboarding, setting up processes and developing SOPs and internal tools

• Lead the Voice of Sellers Account Managers Team by Trained and constantly upskilled Account Managers on gathering VOS and using research methodologies to draw insights for product improvements

Designed and implemented a comprehensive strategy for capturing, analyzing, and prioritizing seller feedback and insights for Product testing to prioritize market research experiments in partnership with stakeholder teams
• Collaborated cross-functionally with Product/Tech/Data/UX teams to scope requirements for intake and testing of new product features and weblab experiments
• Hosted Seller Panels, Interviews and focused group discussions to main strong relationships with Sellers that would aid in valuable insights to improve
•Led Senior leadership discussion on behalf of the VOS - PRST team to initiate data-driven initiatives to address areas of improvement for Seller Experience and communication strategies to optimize the seller experience

• Collaborate with global product teams to accelerate lead generation by leveraging their products
• Manage internal stakeholders and collaboratively by developing tailored lead generation solutions for their specific business needs
• Work closely with the Account Management teams to develop new opportunities for lead generation.
• Identify gaps based on stated lead targets and to conduct research to determine appropriate projects to remedy lead flow issues
• Conduct market research to identify new sources of category; seller and/or product/brand information conduct UAT and calibration of complex product features.

• Promoted Scotland as the preferred Inward Investment destination to Indian companies particularly in South India, looking to invest and set up business operations overseas with emphasis on high value investments with targeted focus on the Life Sciences, Creative, Tech and Food & Drink sectors
• Client Engagement and Management of business accounts with C-suite by identifying, engaging and influencing companies to invest into Scotland to grow, scale-up and increase their footprint in Scotland
• Planned, Designed and Delivered impactful client interactions for organizational targets that are set to deliver Investment into Scotland across sectors
• Liaised with Industry, Academia and Government to drive projects and collaborations between UK and India End to end assistance to investor companies from setting up operations, launch support to post-set up assistance – account strategy development, client relationship management and account team communications

• Served as a nodal point on behalf of the Scottish Education Network to business interactions with Department of International Trade (UK), British Council and stakeholders across the Educational network in India
• Build strong network of regional government stakeholders including Principal Secretaries of Education departments, University Vice-chancellors, Education industry experts and consultants to mainstream business development opportunities for the Scottish Education Network in India
• Lead on delivering impactful internal reports to the Education team in Scotland on Education policies, framework, research-networks and business opportunities for Scotland’s Higher Education communities in India

• Provided high-level client services including undertaking complex market research, developing market entry strategies, and promotions and conducting high level briefings on business opportunities for clients and companies.
• Responsible for all operations and Administrative functions of the South India office which included managing Budgets for South India, Financial processes and payments, monitoring of expenses , adherence of Travel, HR and Health and Safety policies.
• Developed understanding of client goals, perform research, and develop in-depth market reports and bespoke presentations for clients t business entry strategy in liaison with U.K counterparts and also to achieve their international growth ambitions in Scotland to increase partnership opportunities
• Lead on update of all business data on CRM with regards to client interactions, business opportunities, project developments and generation of sector Dashboards.

• Managed and provided high level strategic planning and operational services, research and advice to the Foreign Office on administrative matters such as staff management, financial planning, facility management and information services.
• Line Managed the Corporate Services team which included Administrative, Operations, Protocol, Residences, Health and Safety and Security teams.
• Regularly monitored and managed financial budgets and accurate spends.
• POC for all HR functions at post - Staff appraisals, Recruitment and Performance Development whilst providing guidance to Management regarding HR issues.

• Ensured standardized financial processes and budgets for the British Deputy High Commission, Hyderabad (reporting, forecasting and Invoicing) were accounted for accurately every month and generated monthly reports to the Senior Management at post.
• Liaised with Protocol and Government authorities in building key relationships for smooth functioning of the British Deputy High Commission.
• Lead on organizing and planning logistics for all Trade Missions, Delegations, VIP, Ministerial visits for the British Deputy High Commission Hyderabad.
• Line Managed four Corporate Services staff members.

• Responsible for Analyzing trends in content reviewed and creating automation rules and upstream solutions.
• Built and improved enforcement systems at scale to prevent low-quality, misleading or otherwise harmful experiences on the Facebook platform while ensuring delightful experiences for user interface.
• Analyze User interaction with the product and communicate the analysis with policy teams for product development.
• Compiled the Authenticity Wiki, which helps Global offices connect and access information on all internal policies in an easier way