8 Years in Online Retail Operations, Retail Distribution, and Retail Seller Account Management. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Hi, I’m
TONY KURIAKOSE
Bangalore
Summary
Overview
10
years of professional experience
1
Certification
Work History
Dell Technologies
Analyst
07.2021 - Current
Job overview
- Maintain close relationship with the G500 company accounts and clients with high standard calls and emails
- Engage with cross functional teams (sales, logistics, technical support, CDT etc.) to meet all the customer needs and provide a better Customer experience
- Participated in regular meetings with management to assess and address issues and identify and implement improvements.
- Work closely with G500 sales team to support high value order deliveries
- Downloading order to factory for the production
- Coordinate with production department for part shortages and pending productions.
Target Corporation
Target.com Analyst
07.2019 - 03.2021
Job overview
- Analyzing the day to day trend on the Target.com website
- Performed quality assurance to assess data and validate results.
- Supporting stuck orders and releases
- Monitoring day to day customer contact drivers with vendors
- Maintaining Seller accounts
- Monitoring sales and creating reports for sellers
- Creating pages and contents for sellers
- Product review analysis and contents
TESCOBangalore
Wholesale Analyst
10.2013 - 02.2019
Job overview
- Technical Account Management
- Tesco Direct Website
- Job Responsibilities
- Handling online partners for Tesco Direct website
- Troubleshooting technical issues for sellers
- Creating A+ contents and pages for sellers
- Build relationships with stakeholders and proactively ensure development initiatives in line with business requirements
- Coordinated import and export operations, adhering to tight schedules and deadlines.
- Improved profits by streamlining shipping and delivery procedures.
- Teamed with freight forwarder to verify correct times and reduce delayed or early bookings.
- Monitored tariffs and customs regulations, reducing risk of delayed shipments.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Tesco Wholesale
Supplier Performance Officer
Job overview
- Handling and maintaining global partners
- Manage retail, wholesale planning, forecasting and analysis
- Assisting customers to identify the catalogs and ensure each product is delivered
- Maintaining daily tracker for wholesale deliveries
- Liaise and negotiate with customers and suppliers
- Handle impromptu requests for reporting/analysis, & assist in the preparation of quarterly wholesale business meeting presentations
- Provide accurate inventory reports to include quantity and condition code of items to internal/external customers, Department – Tesco Supplier Performance
- Job Responsibilities
- Ensure sufficient supply of materials according to production requirements
- Place and track Purchase Orders (POs)
- Follow up on deliveries and monitor delivery performance
- Manage inventory levels to stay within agreed targets
- Excellent relationship management both internally and externally
- Perform and report on supplier reviews
- Proactively drive supply chain improvements
- Connect to and manage different stakeholders in the supply chain (planning, production, suppliers, R&D, etc.)
- SIGNIFICANT PROJECTS
- Project Zendesk Provide an improved Online Partner experience by a web-based tool to aid open two-way conversation between the Partner and Tesco ONE common platform and single tracking system for eight functional teams Improving Partner satisfaction from 57% to 98%
- Reduce 30% of queries through self-help modules
- Average of 3 mailboxes shutdown per team
- Achievements: Received Commendation from Stakeholders and Operations team for enforcing high-quality standards with online partners.
TescoBangalore
E-Commerce Lead
Job overview
- Gathered product data to upload to websites and online marketplaces.
- Utilized web analytics tools to track and measure performance and made adjustments to improve retention and conversion.
- Researched different vendors for product purchasing opportunities and price comparisons.
- Planned and implemented site content updates, merchandising of newly launched products, integrated campaigns and promotions.
- Managed online marketing and promotional calendars by integrating campaigns and daily promotional offers.
- Developed and implemented internal and external cross-functional training programs for organization.
- Partnered with PR to promote integrated campaigns and build engaging content.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Corresponded with online customers via electronic mail, telephone or other electronic messaging.
- Uploaded photos, videos or images to online storefronts or other shopping websites.
- Determined and set product prices.
- Handled all aspects of business, including accounting, purchasing and web design.
- Purchased new or used items from online or physical sources for resale via websites.
Education
Kristu Jayanti College
Bachelor of Commerce from Computers
01.2011
University Overview
Skills
- Applications: Isotrak, Microlise, Salesforce classic & Lightning, Zendesk, Mainframe, Microsoft, Jira
- Office, RIMS, Oracle Fusion, GII, Delta
- Operating Systems: OSX, Windows
- Certification: Six Sigma Green Belt
Area of Expertise
Area of Expertise
- Operations Support
- Retail Merchandising
- Stakeholder Management
- Negotiations Expert
- Sales & Marketing
- Technical Account Management
Certification
- Digital Marketing Certified from Purdue University (pursuing)
- Six Sigma Green belt
- Apple certified support professional
Languages
English, Hindi, Tamil
First Language
English
Proficient
C2
Malayalam
Proficient
C2
Kannada
Upper Intermediate
B2
Additional Information
Additional Information
- Project Zendesk Provide an improved Online Partner experience by a web-based tool to aid open two-way conversation between the Partner and Tesco ONE common platform and single tracking system for eight functional teams Improving Partner satisfaction from 57% to 98% Reduce 30% of queries through self-help modules. Average of 3 mailboxes shutdown per team Achievements: Received Commendation from Stakeholders and Operations team for enforcing high-quality standards with online partners.
Timeline
Analyst
Dell Technologies
07.2021 - Current
Target.com Analyst
Target Corporation
07.2019 - 03.2021
Wholesale Analyst
TESCO
10.2013 - 02.2019
Supplier Performance Officer
Tesco Wholesale
E-Commerce Lead
Tesco
Kristu Jayanti College
Bachelor of Commerce from Computers
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