TONY MATHEW
BARTENDER AND RECEPTIONIST
Chengannur
Summary
Dynamic bartender with extensive experience at KGA ELITE CONTINENTAL, recognized for enhancing customer satisfaction through creative mixology and exceptional service. Proven ability in inventory management and cash handling, ensuring operational efficiency. Committed to maintaining cleanliness and hygiene, while fostering a welcoming atmosphere that elevates the guest experience.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Bartender
KGA ELITE CONTINENTAL
02.2023 - 02.2025
- Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
- Maintained high levels of cleanliness throughout the bar area by enforcing strict sanitation guidelines among staff members.
- Reduced inventory losses by instructing staff on proper stock management and usage tracking techniques.
- Kept bar presentable and well-stocked to meet customer needs.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
Captain Waiter
Thalappakatti Restaurant
Akkulam, Kerala
01.2021 - 02.2023
- Trained and managed dining room staff with diverse service backgrounds.
- Showed high-level understanding of fine dining standards and practices.
- Resolved guest complaints promptly and professionally, maintaining positive dining experiences.
- Monitored staff performance to ensure consistent excellence in service delivery.
- Completed restaurant opening and closing functions that included POS report generation.
- Demonstrated adaptability during busy shifts by supporting other roles within the restaurant as needed.
- Trained new hires on restaurant policies, menu offerings, and service techniques for seamless integration into the team.
- Exhibited expert knowledge of alcoholic beverage service standards, laws and regulations.
Receptionist
Panchami
04.2018 - 03.2020
Education
Bachelor of Arts - Philosophy
National Institute of Opening School
Thiruvalla07.2018
Skills
Beverage preparation
Payment processing
Suggestive selling
Food service
Basic accounting
Customer service
Cleanliness and hygiene
Classic cocktails
Inventory
Creative mixology
Aloha POS
Safe food handling procedures
Cash and credit transactions
Hospitality and accommodation
Identification verification
Honest and dependable
Cocktail service
Menu memorization
Timeline
Bartender
KGA ELITE CONTINENTAL
02.2023 - 02.2025
Captain Waiter
Thalappakatti Restaurant
01.2021 - 02.2023
Receptionist
Panchami
04.2018 - 03.2020
Bachelor of Arts - Philosophy
National Institute of Opening School