Tony Thomas

Application & Product Support

• Managed day-to-day operations of internal IT applications including Audit Digitization, Calibration Software, and FactRE Connect.
• Collaborated with business users and technical teams to resolve issues, refine product specifications, and support enhancements.
• Conducted stakeholder feedback sessions and assisted in product lifecycle activities from concept to deployment.
• Trained internal teams on product functionalities, improving user adoption and knowledge sharing.
• Developed detailed product documentation outlining feature changes, workflows, and system behavior for internal teams.

Testing & Quality Assurance

• Performed manual functional testing for internal applications to ensure smooth operation and defect-free releases.
• Prepared test cases, SOPs, and deployment-related documentation.
• Improved product usability with thorough user testing and incorporating feedback into iterations.

Power BI & Reporting

• Built and maintained Power BI dashboards used by engineering and production teams.
• Created and tracked Change Requests (CRs) for improvements and incident resolutions.

Deployment & Release Support

• Executed deployment scripts and performed production environment backups as part of scheduled releases.
• Supported application releases with validation and rollback preparedness.

Server & Database Support

• Conducted routine server monitoring, maintenance, and performance checks.
• Assisted with database troubleshooting including replication issues and performance alerts.
• Monitored and renewed SSL certificates to ensure secure connectivity.

Incident & Issue Management

• Handled application-related tickets including access issues, configuration errors, and system troubleshooting.
• Escalated and tracked Sev1/high-priority incidents to ensure timely resolution.