Tonya Brigham
South Bend
Summary
Customer-focused Receptionist and Bartender experienced in delivering exceptional service and engaging with diverse clientele. Achieved satisfaction through effective communication, multitasking, and a strong commitment to assisting others, including children with special needs. Dedicated to creating welcoming environments and enhancing customer experiences.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Bartender/Server
FOE 2094 Eagles
Niles
09.2022 - Current
- Maintained cleanliness and organization of bar area consistently.
- Provided excellent customer service to enhance guest experiences.
- Collaborated with kitchen staff to synchronize food and drink orders.
- Trained new bartenders on proper techniques and bar operations.
- Managed inventory levels and restocked supplies as needed.
- Handled cash transactions accurately during busy shifts.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
Receptionist/Tax Preparer
H&R Block
Niles
01.2016 - Current
- Managed incoming calls and scheduled appointments efficiently.
- Greeted clients warmly and directed them to appropriate tax professionals.
- Assisted clients with filling out necessary tax forms accurately.
Assistant
Tyler Automotive
Niles
06.2019 - 07.2021
- Assisted with customer inquiries and provided product information to enhance service.
- Coordinated appointment schedules for service and repairs to optimize workflow.
- Supported team members in daily operations to maintain a smooth environment.
- Handled administrative tasks, including filing and document organization for efficiency.
School Bus Monitor
First Student Transportation
Niles
01.2016 - 05.2016
- Assist autistic children on and off the bus. Buckle them
- Supervised student behavior during transportation to ensure safety and compliance.
- Assisted students with boarding and disembarking to facilitate smooth transitions.
- Communicated effectively with drivers to report concerns or incidents promptly.
- Monitored students' adherence to safety protocols while on the bus.
- Provided support for students with special needs during transportation services.
Bowling Attendant
Joey Armadillos
Niles
08.2014 - 01.2016
- Took responsibility for ensuring that each lane was appropriately set up prior to play starting.
- Performed light repairs on automatic pinsetters as needed.
- Maintained cleanliness and organization of bowling area and equipment.
Mobile Parts Professional
Advance Auto Parts
Niles
07.2012 - 10.2013
- Pulled orders to deliver to commercial accounts.
- Assisted customers in selecting the right mobile parts for their vehicles.
- Processed customer transactions accurately and efficiently at the register.
Label Maker
Container Services Corporation
South Bend
03.2011 - 06.2011
- Created and printed labels on computer for same-day production needs.
- Managed inventory of labeling materials and supplies to ensure availability for production.
- Maintained cleanliness and organization in labeling area to support efficient workflow.
Education
High School Diploma Or Equivalent -
Southeastern High School
Miami Lakes, FL 06.2004 - 05.2008
Skills
- Point of Sale
- Inventory Management
- Customer Service
- Table Management
- Guest Interaction
- Beverage Knowledge
- Order Processing
- Mixology Techniques
- Service Coordination
- Event Planning
- Cocktail Preparation
- Health Regulations
- Payment Processing
Timeline
Bartender/Server
FOE 2094 Eagles
09.2022 - Current
Assistant
Tyler Automotive
06.2019 - 07.2021
Receptionist/Tax Preparer
H&R Block
01.2016 - Current
School Bus Monitor
First Student Transportation
01.2016 - 05.2016
Bowling Attendant
Joey Armadillos
08.2014 - 01.2016
Mobile Parts Professional
Advance Auto Parts
07.2012 - 10.2013
Label Maker
Container Services Corporation
03.2011 - 06.2011
High School Diploma Or Equivalent -
Southeastern High School
06.2004 - 05.2008