TONYMON PJ
Technical Support Associate
Nagina
Summary
I am very practical person with an amiable disposition and strong cultural values. I strongly believe in accuracy and precision in whatever I do. I believe I have good communication skills that would provide transparency and productivity in the organization.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Team Leader Technical Support
Global Virtual ITES
08.2017 - Current
- Handling team by assigning works and monitoring the completeness
- Taking customers feedback and giving the guidance for the team
- Handling escalated cases
- Making daily reports and coordinating with sales team and management
- Ordering and tracking products for customers
Senior Technician Level 2
Global Virtual ITES
09.2015 - 08.2017
- Completing all the given task on time, helping sales team to understand issues
- Resolving customer queries and taking customer feedback for better performance
Asst. Teacher Computer Science
St. Mary’s School
07.2011 - 03.2015
- Students have scored 100% two times under my guidance for Class X ICSE
Education
BE - Computer Science
PSN CET
Tirunelveli 01.2007 - 01.2011
Higher Secondary - PCMB
Kerala state board
High School - undefined
Kerala State board
Skills
Team management
Technical Support
Complaint resolution
Problem-Solving
Teamwork and Collaboration
Good Telephone Etiquette
Data Analytics
Other Qualifications
- Ms- Excel
- Power BI
- MS-Windows
- MS-Office
- Well conversant with Internet
Personal Information
- Father's Name: Mr. PT Joseph
- Date of Birth: 09/11/89
- Nationality: Indian
- Marital Status: Married
Timeline
Team Leader Technical Support
Global Virtual ITES
08.2017 - Current
Senior Technician Level 2
Global Virtual ITES
09.2015 - 08.2017
Asst. Teacher Computer Science
St. Mary’s School
07.2011 - 03.2015
BE - Computer Science
PSN CET
01.2007 - 01.2011
Higher Secondary - PCMB
Kerala state board
High School - undefined
Kerala State board
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