Topeni Zhimo
Bengaluru
Summary
Dynamic professional with a proven track record at Axis Bank, excelled in problem-solving and customer relations. Adept at training teams and enhancing service quality, while fostering resilience and creativity. Successfully organized charity initiatives at Missionaries of Charity, inspiring community engagement and collaboration. Committed to delivering impactful results through critical thinking and effective communication.
Overview
9
9
years of professional experience
Work History
Private Home Tutor
private hostel
DIMAPUR
11.2023 - Current
- Revised unique, engaging learning resources, effectively supporting core curriculum teachings.
- Offered constructive criticism and encouragement lo students, building their self-esteem and academic resilience
- Utilized feedback from students and parents to refine tutoring practices and enhance the overall learning experience.
Assistant Manager
Axis Bank
Dimapur
05.2022 - 08.2023
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Prepared range of written communications, documents and reports
- Managed complaints with calm, clear communication and problem-solving
- Measured and accurately processed materials to minimize wastage.
- Built and maintained courteous and effective working relationships.
Organizer
Missionaries of Charity Anand Bhavan NGO
Dimapur
03.2016 - 04.2018
- Organized and supervised charity shop operations, including stock management, pricing, and volunteer staffing.
- Fostered a culture of kindness and generosity within the community, inspiring others to support the charity's mission.
- Collaborated with other charities and community organizations on joint initiatives to amplify impact and reach.
Education
Master Of Arts - Sociology
Mahatma Gandhi University
Shillong, Meghalaya06.2018
Bachelor of Arts - Jurisprudence
K.L. Bajirao College
Shillong, Meghalaya06.2016
Higher Secondary School - Arts
St. Margaret's Higher Secondary School
Shillong, Meghalaya05.2012
High School - 10th
Carmet Higher Secondary School
Dimapur, Nagaland04.2010
Skills
- Problem solving
- Critical thinking
- Self-reflection
- creative
- Patience and resilience
Accomplishments
- Got recognition as the best teller in Dimapur cluster at Axis Bank
Languages
English
First Language
Hindi
Advanced (C1)
C1
Nagamese
Proficient (C2)
C2
Timeline
Private Home Tutor
private hostel
11.2023 - Current
Assistant Manager
Axis Bank
05.2022 - 08.2023
Organizer
Missionaries of Charity Anand Bhavan NGO
03.2016 - 04.2018
Master Of Arts - Sociology
Mahatma Gandhi University
Bachelor of Arts - Jurisprudence
K.L. Bajirao College
Higher Secondary School - Arts
St. Margaret's Higher Secondary School
High School - 10th
Carmet Higher Secondary School
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