Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Affiliations
Languages
References
Timeline
Hi, I’m

Tophan Barik

Mumbai
Tophan Barik

Summary

A growth-driven sales leader with a 14+ years of experience scaling revenue, market expansion, building high-performance teams and digital transformation across Travel, Healthcare & Telecom industries. Expert in data-driven execution and performance metrics analysis, I successfully enhanced team productivity by 20% year over year at my last two assignments while implementing targeted marketing strategies. Adept at cross-functional leadership and fostering a customer-centric approach to achieve organizational goals.

Open to Conversations on:

  • Sales Head Roles
  • Director of Sales
  • VP of Sales
  • Regional Manager - Sales & Operations
  • Sales Leadership Roles

Overview

16
years of professional experience
1
Certification

Work History

WHISPERING EARTH LLP
Mumbai

Vice President - Sales & Marketing
06.2023 - Current

Job overview

  • Managed daily operations of team, enhancing inbound and outbound FIT & MICE sales performance.
  • Developed B2B channel sales, increasing revenue by 30% year over year through strategic partnerships.
  • Spearheaded a GSTC-aligned sustainable tourism model, integrating carbon offset programs and local business partnerships to reduce overcrowding and promote equitable economic practices.
  • Designed culturally immersive travel experiences for clients seeking authentic connections, prioritizing preservation of local traditions and meaningful community engagement.
  • Elevated brand visibility as a leader in ethical tourism by driving measurable social impact across 8 countries, improving livelihoods for 200+ local artisans and vendors.
  • Provided leadership and coaching to optimize team performance and sharpen selling skills on itineraries.
  • Trained team to adopt customer-centric approaches and enhance problem-solving capabilities.
  • Executed strategic plans to meet sales targets, revenue goals, and market penetration objectives.
  • Analyzed market trends and competitor activities to identify growth opportunities.
  • Conducted performance reviews, offering coaching to maximize team productivity and effectiveness.
  • Collaborated with marketing and product teams to align sales strategies with market developments.
  • Managed P&L accountability by combining data-driven decision-making, operational agility, and cost optimization to balance profitability with service excellence in the fast-paced FIT and MICE segments.

AMPA ORTHODONTICS PVT LTD
Mumbai

Associate Sales Director/Toothsi
03.2022 - 05.2023

Job overview

  • Developed new business through digital platforms and social media, utilizing 160+ workforce.
  • Created business initiatives to generate new revenue streams and enhance customer development.
  • Achieved revenue targets by collaborating with Regional Sales Lead to expand sales pipeline.
  • Defined vision and objectives for the team while managing key performance indicators.
  • Established monthly, weekly, and daily targets, ensuring achievement of team goals.
  • Designed business models based on location-specific market conditions.
  • Maintained comprehensive sales reports for team performance tracking.
  • Conducted weekly performance reviews and training sessions for continuous improvement.

Karma Holidays
Mumbai

Branch Manager
09.2021 - 02.2022

Job overview

  • Oversaw operations across Mumbai region through a network of 50+ employees in sales, marketing, collections, and administration.
  • Reviewed daily and weekly operations to identify challenges and opportunities for improvement.
  • Motivated team during member meetings and self-sales activities, boosting productivity by twenty percent.
  • Defined sales cycle, established accurate job descriptions, and developed customer relationship management standards.
  • Maintained overall responsibility for branch profit and loss management.

Sterling Holidays, A Thomas Cook company
Mumbai

Business UNIT Manager
04.2019 - 08.2021

Job overview

  • Developed and executed business strategies to meet sales targets, occupancy rates, and member retention goals.
  • Oversaw pricing strategies and inventory allocation to optimize revenue per available room night (RevPAN).
  • Implemented upsell and cross-sell initiatives to enhance membership offerings and ancillary services.
  • Maintained professionalism by effectively addressing customer complaints and concerns.
  • Recruited, interviewed, and hired employees while establishing a mentoring program for engagement.
  • Successfully managed budgets and allocated resources to enhance productivity and profitability.

Sterling Holidays, A Thomas Cook Company
Mumbai

Sales Team Manager
04.2013 - 03.2019

Job overview

  • Established upcountry business model and barter sales activities to enhance operational excellence and financial performance.
  • Guided team of 30+ across various verticals to optimize resource usage and expand market presence.
  • Anticipated diverse customer needs and translated them into meaningful guest experiences.
  • Recognized and invested in talent development across multiple departments for sustained growth.
  • Monitored daily revenue reports and monthly profit & loss statements, implementing necessary actions.
  • Drove internal programs and training to boost sales growth, quality scores, and guest feedback.
  • Provided supervision and leadership to ensure efficient operation of Sales Division.
  • Strived to maximize yield management, sales revenue, profits, and market share in target markets.

Sterling Holiday Resorts Ltd
Mumbai

Sales Executive
04.2011 - 03.2013

Job overview

  • Generated leads for Timeshare products through email campaigns and cold calls.
  • Cultivated relationships with existing customers to drive repeat business.
  • Managed customer interactions and sales processes utilizing CRM software.
  • Produced sales documentation, finalized deals, and maintained records.
  • Adapted sales techniques based on feedback from customers and peers.
  • Acted as liaison between customers and cross-functional internal teams.
  • Negotiated contracts and closed agreements to enhance profitability.
  • Identified customer needs to recommend optimal products and services.

Vodafone Essar Ltd
Mumbai

Retail Sales Assistant
03.2009 - 03.2011

Job overview

  • Processed sales, returns, online orders, and gift card activations via POS system.
  • Maintained an organized cash register through accurate cash handling and change counting.
  • Assisted customers with inquiries and selections to enhance overall shopping experience.
  • Boosted sales by providing tailored advice on product choices and promotions.
  • Welcomed customers and proactively suggested items while respecting personal space.

Intelenet Global Services PVT LTD
Mumbai

Customer Service Representative
02.2009 - 02.2011

Job overview

  • Managed inbound voice process for Vodafone telecom to meet monthly gross and net targets.
  • Submitted detailed reports to store manager, providing explanations to area sales manager.
  • Served as Customer Service Executive, focusing on customer service, sales, and retention processes.
  • Informed customers about billing procedures, processed payments, and facilitated payment option setups.
  • Engaged with customers to understand needs, resolve issues, and answer product inquiries.

Education

Hyderabad College of Aviation Technology - JNTU
Hyderabad, India

B.E from Aeronautical Engineering
05.2009

University Overview

Skills

  • Sales leadership and GTM strategy
  • Revenue growth and market expansion
  • Data-driven execution
  • Customer-centric approach
  • Digital transformation and innovation
  • Revenue cycle management
  • Performance metrics analysis
  • CRM proficiency
  • Adaptability and flexibility
  • P&L oversight
  • Targeted marketing strategies
  • AI proficiency
  • Public speaking skills
  • Cross-functional leadership
  • Market analysis and trends
  • Lead management strategies
  • Team leadership and development
  • Solution-oriented selling

Certification

  • Situational leadership training, 01/01/19
  • Negotiations skills training, 01/01/18
  • Entrepreneur leadership, 01/01/20
  • Power BI, 01/01/23
  • Diploma in Sales management
  • Tourism- Retail Travel Sales

Accomplishments

Accomplishments
  • Awarded Best Business Unit Manager at Sterling Holidays for increasing revenue from 11.05 Cr and 576 unit sales to 16.10 Cr and 732 unit sales in 2018-19, with 45% YOY growth and increased presence in six other states (Gujarat, Rajasthan, M.P., Chhattisgarh, Goa, and Karnataka)
  • Awarded Best Manager - Inside Sales and Operations at Toothsi for achieving quarterly revenue growth of 2.5X in a difficult geography
  • Awarded Best Sales Executive (Pan India - 2015), achieving 2.7 Cr and 172 sales, rewarded with a trophy and certificate from the CSO and Regional Manager

Languages

Languages
  • English, Bilingual or Proficient (C2)
  • Hindi, Bilingual or Proficient (C2)
  • Marathi, Intermediate (B1)
  • Odia, Advanced (C1)

Affiliations

Affiliations
  • Balancing multiple roles as a Leader
  • Sales performance Measurement & reporting
  • Becoming Head of Sales: Developing Your Playbook
  • The Science of Sales

Languages

English
First Language
Hindi
Proficient (C2)
C2
Marathi
Intermediate (B1)
B1
Bengali
Upper Intermediate (B2)
B2
Odia
Proficient (C2)
C2

References

References
References available upon request.

Timeline

Vice President - Sales & Marketing
WHISPERING EARTH LLP
06.2023 - Current
Associate Sales Director/Toothsi
AMPA ORTHODONTICS PVT LTD
03.2022 - 05.2023
Branch Manager
Karma Holidays
09.2021 - 02.2022
Business UNIT Manager
Sterling Holidays, A Thomas Cook company
04.2019 - 08.2021
Sales Team Manager
Sterling Holidays, A Thomas Cook Company
04.2013 - 03.2019
Sales Executive
Sterling Holiday Resorts Ltd
04.2011 - 03.2013
Retail Sales Assistant
Vodafone Essar Ltd
03.2009 - 03.2011
Customer Service Representative
Intelenet Global Services PVT LTD
02.2009 - 02.2011
Hyderabad College of Aviation Technology - JNTU
B.E from Aeronautical Engineering

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