Tori Dennis
Indianapolis
Summary
Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Emergency Dental
06.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
Patient Care Coordinator
West 10th Dental Group
01.2019 - 06.2024
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Negotiated with insurance companies to secure coverage for necessary treatments, alleviating financial burdens for patients.
- Organized community health events, raising awareness about preventative care and healthy lifestyle choices.
- Streamlined patient admission processes, reducing wait times and improving overall efficiency.
Insurance Claims Specialist
Anthem BCBS
10.2016 - 12.2018
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Followed up with customers on unresolved issues.
Education
No Degree - Practical Nursing
South College
Indianapolis, IN12-2025
EMT Certificate - Emergency Medical Technician
Columbia State Community College
Columbia, TN12-2017
High School Diploma -
Shelbyville Central High School
Shelbyville05-2013
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Office administration
- Patient care
- Medical terminology
- Patient records management
- Patient documentation
Certification
- Basic Life Support Certificate (BLS) - American Heart Association or Red Cross.
- CPR/AED Certification
- OSHA Certified
- Emergency Medical Technician (EMT) - National Registry of Emergency Medical Technicians (NREMT).
Timeline
Patient Care Coordinator
Emergency Dental
06.2024 - Current
Patient Care Coordinator
West 10th Dental Group
01.2019 - 06.2024
Insurance Claims Specialist
Anthem BCBS
10.2016 - 12.2018
No Degree - Practical Nursing
South College
EMT Certificate - Emergency Medical Technician
Columbia State Community College
High School Diploma -
Shelbyville Central High School
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