Tori Hornsby
Greenwood
Summary
Vascular Access Manager and PCT at DaVita with proven leadership and strong communication skills. Expert in analyzing vascular access data to enhance patient outcomes and providing comprehensive education to staff. Recognized for expediting complex vascular access issues and fostering collaboration among healthcare teams to improve care quality and extend access lifetime.
Overview
11
11
years of professional experience
Work History
Vascular Access Manager
DaVita
09.2023 - Current
- Scheduled surgeries, managed and verified insurance coverage.
- Addressed and resolved vascular access-related problems and complications
- To serve as a liaison between healthcare providers and patient/families regarding vascular access issues and/or changes
- Collaborate with nurses, nephrologists, surgeons, and radiologists to improve vascular access outcomes
- Analyze vascular access data and labs to identify trends and areas for improvement
- Provide ongoing education and training to dialysis staff on vascular access management
Certified Hemodialysis Technician
DaVita
04.2019 - Current
- Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
- Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
- Recorded client data on hemodialysis flow chart.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Inventoried, ordered and restocked equipment and supplies needed for hemodialysis treatment.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Advised patients and families on health topics pertinent to care and treatment.
Customer Service Representative
Teechip
07.2017 - 03.2019
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Managed timely and effective replacement of damaged or missing products.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Representative
Lowes Home Improvment
03.2014 - 07.2017
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Investigated and resolved accounting, service and delivery concerns.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
Center Grove High School
Greenwood, IN05-2012
Skills
- Leadership
- Strong communication
- Problem-solving
- Education
- Time-management
- Flexibility and adaptability
- Knowledge of dialysis vascular access
Timeline
Vascular Access Manager
DaVita
09.2023 - Current
Certified Hemodialysis Technician
DaVita
04.2019 - Current
Customer Service Representative
Teechip
07.2017 - 03.2019
Customer Service Representative
Lowes Home Improvment
03.2014 - 07.2017
High School Diploma -
Center Grove High School
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