Tori Jones
Indianapolis
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, detail-focused, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
School Bus Driver
First Student
02.2021 - Current
- Transported students to school in a timely manner while keeping assigned route schedule.
- Managed time efficiently so that routes are completed within allotted timespan.
- Monitored student behavior on the bus and enforced rules consistently.
- Ensured safety of students by following all traffic laws and regulations.
- Promoted good public relations by responding courteously to inquiries from parents or members of the community.
- Followed all safety protocols when transporting students with special needs or disabilities.
- Developed positive relationships with students through friendly interactions.
- Ensured compliance with state and federal transportation regulations.
State Eligibility Consultant
Division of Family Resources
06.2020 - 02.2021
- Maintained detailed records of client activities in accordance with agency policy.
- Reviewed applications, conducted interviews, and verified documents to ensure accuracy and compliance with program regulations.
- Provided customer service support via telephone or email inquiries from applicants or their representatives.
- Provided technical assistance to staff regarding complex eligibility issues.
- Analyzed data from multiple sources to determine changes in applicant's financial status over time.
- Conducted comprehensive assessments of applicants' eligibility for state assistance programs.
Eligibility Specialist
Division of Family Resources
08.2017 - 06.2020
- Assisted clients with completing forms required for processing applications.
- Processed client applications in accordance with established guidelines.
- Monitored client accounts for any changes that could impact eligibility requirements.
- Analyzed financial information provided by applicants to verify income levels.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
Document Specialist
IU Health Methodist Hospital
08.2016 - 08.2017
- Prepared documents for scanning and indexing into the document management system.
- Reviewed documents for accuracy, completeness, and compliance with applicable regulations.
- Monitored daily operations related to inpatient and outpatient hospital stays.
- Liaison between facility and insurance nurses to ensure insurance approvals.
- Initiated complex conversation with patients regarding Medicare guidelines.
- Proven and effective interpersonal communication skills resulting in positive patient cooperation.
Member Service Representative
Managed Health Services
10.2015 - 05.2016
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Provided guidance to members on how best to use products or services offered by the organization.
- Maintained accurate records of member interactions and transactions.
- Answered incoming calls regarding membership benefits and services.
- Handled customer complaints in an efficient and courteous manner.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Eligibility Associate
Family Social Services Administration
09.2014 - 05.2015
- Verified, collected, and maintained all necessary documentation from applicants.
- Resolved discrepancies in applicant information or documents.
- Adhered to established policies and procedures when determining eligibility.
- Performed administrative tasks such as filing paperwork, entering data.
- Compiled data into reports for review by management team.
- Prepared detailed reports summarizing decisions made on individual cases.
Collections Representative
Defender Direct
04.2012 - 08.2014
- Contacted customers to discuss and resolve past due accounts.
- Analyzed customer financial statements to determine payment plans.
- Negotiated repayment terms with customers in accordance with company policy.
- Followed up on promises made by customers regarding payments or settlements.
- Processed payments received by mail, phone or online transactions.
- Maintained a database of customer contact information and payment history.
Education
Academic Honors Diploma - General Education
North Central High School
Indianapolis, IN05-2004
Skills
- Business systems
- Proprietary database
- Multitasking Abilities
- Data analysis
- Data management
- File documentation
- File management
- Customer service
- Communication skills
- Interpersonal communication
- Professional demeanor
- Time management
- Workflow management
- Research skills
- Attention to detail
- Troubleshooting
- Problem solving
- Decision-making
Timeline
School Bus Driver
First Student
02.2021 - Current
State Eligibility Consultant
Division of Family Resources
06.2020 - 02.2021
Eligibility Specialist
Division of Family Resources
08.2017 - 06.2020
Document Specialist
IU Health Methodist Hospital
08.2016 - 08.2017
Member Service Representative
Managed Health Services
10.2015 - 05.2016
Eligibility Associate
Family Social Services Administration
09.2014 - 05.2015
Collections Representative
Defender Direct
04.2012 - 08.2014
Academic Honors Diploma - General Education
North Central High School