Summary
Overview
Work History
Education
Skills
Timeline
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Tori Kruer

Floyds Knobs,IN

Summary

Dynamic leader with a proven track record at PharmaCord, adept in program management and staff training. Excelled in team oversight, refining operations, and enhancing performance through strategic training and KPI analysis. Skilled in document management and referral coordination, achieving significant improvements in patient care and staff efficiency.

Overview

11
11
years of professional experience

Work History

Program Supervisor

PharmaCord
02.2022 - Current
  • Provided ongoing direction and leadership for program operations.
  • Directed team of 7 Case Managers, overseeing records, performance, and quality assurance.
  • Developed and implemented training programs for staff.
  • Pulled and audited weekly KPI reports.
  • Communicated directly with the Client to ensure escalated cases were discussed and resolved in a timely manner.
  • Communicated directly with Specialty Pharmacies to ensure patient referrals were being processed without any barriers to care.
  • Worked directly with patients to verify insurance coverage for specialty medications, as well as assisting with financial assistance, and potential PAP coverage.

Lead Pharmacy Technician

Humana
11.2019 - 02.2022
  • Reviewed and verified customer information and insurance provider information.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Counted, measured, and compounded medications following standard procedures.

Lead Pharmacy Technician

CVS Health
08.2014 - 12.2019
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Reviewed and verified customer information and insurance provider information.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.

Education

High School Diploma -

Floyd Central
Floyds Knobs, IN
06.2012

Skills

  • Staff training experience
  • Document management
  • Team oversight
  • Report creation
  • Referral coordination
  • Program management

Timeline

Program Supervisor

PharmaCord
02.2022 - Current

Lead Pharmacy Technician

Humana
11.2019 - 02.2022

Lead Pharmacy Technician

CVS Health
08.2014 - 12.2019

High School Diploma -

Floyd Central

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Tori Kruer