Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tory Schaal

South Bend

Summary

Dynamic professional with a proven track record at A&N INC, excelling in customer service and equipment troubleshooting. Skilled in fostering team collaboration and enhancing operational efficiency. Demonstrated ability for adaptation and maintaining high customer satisfaction. Seasoned in HVAC system installation, servicing and preventive maintenance, with a strong multitasking ability and mechanical aptitude.


Overview

17
17
years of professional experience
1
1
Certification

Work History

Bartender

A&N INC
03.2021 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

Lead HVAC Service Technician

Goff Heating & Air Conditioning
08.2018 - 08.2024
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.

Lead Bartender

Brothers Bar and Grill
09.2014 - 08.2018
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.

Product Assembler

Gillette Generators
08.2008 - 03.2014
  • Demonstrated adaptability by quickly learning new assembly processes and techniques, allowing for seamless transitions between different product lines.
  • Utilized various hand tools, power tools, and specialized equipment to complete assigned tasks accurately and efficiently.
  • Organized workspace for maximum efficiency while maintaining a clean work area in accordance with company guidelines.
  • Packaged finished products, labeled boxes and stacked for shipment.
  • Minimized waste by implementing sustainable practices in material handling and disposal.

Education

No Degree -

Ultimate Technical Academy
Sherwood, AR
05-2021

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Patience and tolerance
  • Installation and repair
  • Attention to detail
  • Preventive Maintenance
  • Troubleshooting skills
  • Equipment troubleshooting
  • Mechanical aptitude
  • Diagnostics expertise
  • HVAC systems

Certification

  • EPA Section 608 Technician Certification - U.S. Environmental Protection Agency.
  • North American Technician Excellence (NATE) Certification - North American Technician Excellence, Inc.
  • Universal R-410A Safety & Training - Mainstream Engineering Corporation.

Timeline

Bartender

A&N INC
03.2021 - Current

Lead HVAC Service Technician

Goff Heating & Air Conditioning
08.2018 - 08.2024

Lead Bartender

Brothers Bar and Grill
09.2014 - 08.2018

Product Assembler

Gillette Generators
08.2008 - 03.2014

No Degree -

Ultimate Technical Academy

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Tory Schaal