Toshika Chikara
Noida
Summary
Highly skilled Order to Cash professional with over five years of experience in managing end-to-end O2C processes, including order management, billing, collections, and cash application. Management Trainee with extensive experience in payment application and reconciliation at Genpact, adept at resolving discrepancies, and enhancing client relationships. Former associate at Swiggy, known for efficiently handling customer queries, and achieving a 75% satisfaction score. Skilled in variances reporting, stakeholder engagement, and team training, with a proven track record in performance reporting and process improvement.
Overview
5
5
years of professional experience
Work History
Management Trainee, OTC
Genpact
Noida
08.2022 - Current
- Responsible for applying payments accurately to customer accounts.
- Performing an analysis of payment histories and account reconciliations.
- Reconciles customer balances with a focus on resolving payment discrepancies.
- Conduct research for unidentified customer accounts and/or overpayments.
- Review unidentified deductions, recode, and then forward to the appropriate Finance analyst.
- Extensive reporting responsibilities, including, but not limited to, cash forecast, payment trending, month-end/quarter-end reconciliations, ad-hoc, and OAC.
- Contacts customers when necessary to determine proper payment application.
- Independently addressed and managed client complaints, using excellent problem-solving techniques to resolve issues appropriately.
Associate
Bundl Technologies Pvt Ltd(Swiggy)
11.2021 - 08.2022
- Responsible for handling customer queries related to payout and deductions
- Recorded and resolved 120+ queries daily with 75 CSAT score • Obtained 75% customer satisfaction score within department.
- Acted as strategic point of contact for internal and external customers across multiple Zones
- Identified and resolved customer needs promptly and efficiently
- Directly handled client grievances and took adequate satisfactory action •
- Designed and developed effective training programmes for new hires. • Responsible for arranging engagement activity and publishing calendar every month
Accounts Assistant
Modish Boutique
noida
05.2020 - 09.2021
- Analyzed financial statements and income statements to review company's financial performance.
- Maintained process documentation for financial department operations.
- Prepared month end closing entries for detailed reporting and record-keeping.
- Maintained account books and accounting systems with accuracy by entering data precisely and proofreading
- Communicated with vendors and clients to facilitate timely payments
Education
Bachelor of Technology -
Vira college of Enginerring
Uttar Pradesh2013
Skills
- Variance analysis
- Stakeholder engagement
- Client liaison
- Oral communication
- Progress reporting
- Process improvement
- Account reconciliation
- Financial reporting
Accomplishments
- Recognized by management for delivering outstanding performance
- Appreciated and acknowledged by client to bring up some of the major issues and their solution by continuously improving existing processes
- Highest CSAT score within team along with the maximum query handling
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Management Trainee, OTC
Genpact
08.2022 - Current
Associate
Bundl Technologies Pvt Ltd(Swiggy)
11.2021 - 08.2022
Accounts Assistant
Modish Boutique
05.2020 - 09.2021
Bachelor of Technology -
Vira college of Enginerring
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