Toshika Sharma
Gurgaon
Summary
Results-driven assistant manager specializing in sales, cross-department collaboration and client relationship management. Adept at optimizing operational processes to boost efficiency and elevate customer satisfaction levels. Proven track record in leading business development efforts that yield measurable results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Icici Bank
gurgaon
12.2023 - Current
- Supported daily branch operations and managed customer service inquiries.
- Maintained current knowledge of company products and services to assist clients.
- Utilized point-of-sale systems to ensure accurate sales transaction records.
- Monitored customer accounts for suspicious activities, including large transfers.
- Processed loan applications in compliance with banking regulations.
- Reviewed client documentation for accuracy and completeness.
- Liaised with bank branches to share best practices and operational insights.
- Coordinated with internal departments to resolve discrepancies in customer data.
Business Development Executive
Realty Assistant
noida
12.2022 - 08.2023
- Coordinated promotional events to elevate brand visibility within real estate sector.
- Assisted in proposal and presentation preparation for prospective clients.
- Cultivated relationships with clients, partners, and vendors to drive successful partnerships.
- Engaged in meetings with senior executives to align on strategic business development objectives.
- Organized schedules and meetings for project teams and stakeholders.
- Fostered cross-departmental communication to expedite issue resolution.
Education
MBA - Finance And Marketing
GLA University
Mathura03-2023
Bachelors of Commerce - Accounting And Finance
Agra University
Aligarh03-2021
12th - Commerce
Maharishi Vidya Mandir
Aligarh04-2017
Skills
- Cross-department collaboration
- Effective communication
- Project management
- Product and service sales
- Microsoft office expertise
- Relationship building
Certification
- Business law by managers by NPTEL
- Digital marketing by GOOGLE.
- Lean six sigma certificate.
Accomplishments
- 'A' certificate by NCC
DECLARATION
- I hearby that all above mentioned details are true best of my knowledge.
Timeline
Assistant Manager
Icici Bank
12.2023 - Current
Business Development Executive
Realty Assistant
12.2022 - 08.2023
MBA - Finance And Marketing
GLA University
Bachelors of Commerce - Accounting And Finance
Agra University
12th - Commerce
Maharishi Vidya Mandir
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