Tottaramudi Namratha

Client : Ericsson

• Worked on designing product(Features) and delivering designed products to clients with zero bugs and errorless product.
• Used TIBCO SPOTFIRE in designing product.
• Involved in client requirement and also in designing and analyzing phases of requirements.
• Performed unit and functional testing and also conducting F decision meetings with PO ,automation team and designers.
• Preparing Test Analysis and Test Reports.
• Capturing test cases for improvement , spikes and user story.
• Communicated technical information both verbally and in writing in simple terminology
• Created comprehensive test plans, test scripts, and use cases to support testing objectives
• Reviewed, evaluated, and identified requirements for testability
• Trained and mentored junior engineers, providing guidance and direction

Client : Novartis

• As administrator worked on incidents , TASKS and Work Orders in SNOW tool.
• Helped in business continuity and supported 24*7
• Worked on server alerts and resolving issues which were raised by day today end used in Citrix environment.
• Resolved issues immediately to avoid customer escalations.
• Have used three modes of communication phone , chat , email to contact user.
• Worked on server maintenance related activities.
• Communicated regularly with customers concerning data exchange and technology integration
• Communicated both in writing and verbally with employees to facilitate systems administration and resolve problems
• Troubleshot basic workstation and server issues
• Developed strong organizational and communication skills through coursework and volunteer activities
• Worked flexible hours across night, weekend and holiday shifts
• Worked effectively in fast-paced environments
• Self-motivated, with strong sense of personal responsibility