Hi, I’m
Toufeeq Bhat
Srinagar
Summary
To secure an appropriate position, this will provide growth opportunities with effective utilization of my skills and experience, also the opportunity to learn more in a professional atmosphere
Overview
5
years of professional experience
Work History
IFFCO-TOKIO GENERAL INSURANCE
Assistant Manager
03.2019 - Current
Job overview
- Job Description is to maintain healthy relationship with Banca clients to foster more potential business through this channel
- Up selling and cross selling is of prior importance, as it leads to risk diversion and feeding more products to same clients
- Seeking Rollover customers Of Banca, so that maximum number of customers could be retained
- After sale & service needs to size up carefully for customer satisfaction.
- Coordinated with other departments to ensure smooth flow of operations.
- Reviewed completed work to verify consistency, quality and conformance.
- Implemented new procedures or systems to improve efficiency within the organization.
- Established processes for monitoring customer satisfaction levels.
- Communicated regularly with customers to gain insights into their needs.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Responded promptly to customer emails and phone calls inquiring about their policies or requesting assistance with a claim process.
- Monitored customer feedback to identify areas of improvement in services offered by the company.
PNB- MetLife insurance Pvt. Ltd.
Cluster Relationship Manager
03.2017 - 02.2019
Job overview
- Setting up meetings with new clients for business
- Researching the latest products and regulations as well as foreseeing existing products with new changes and latest offerings
- Looking for new sales opportunities in existing market as well as exploring new ways
- Overseeing the development and implementation of policies that cater to customer relations
- Understand customer needs and develop plan to address them with appropriate solution
- Identify key staff in client companies to cultivate profitable relationships
- Resolve customer complaints quickly and effectively
- Forward up-selling and cross-selling opportunities to the sales team.
Education
University of Kashmir
MTTM MBA in TOURISM, TRAVEL AND MARKETING
02.2017
University Overview
Percentage: 70%
Unknown
BBA
10.2015
University Overview
Percentage: 65%
Skills
- Sales Monitoring
- Product and Service Knowledge
- Attention to Detail
- Public Speaking
- Internal Communications
- Professional Business Writing
- Communication Management
- Team Management
- Customer Service
- Corporate Communications
- Customer Complaint Resolution
Leadership Experience
Active participator in interschool quiz, Inter-college debates holding team leader positions every time, Participated in leadership development camp in Manali (HP)., Ability to communicate goals, so everyone understands them and their role in achieving them, Motivation and inspiring everyone to do their best work towards their achievements, Maintaining morale and workplace harmony is my prima facie objective before commencement of any target or work
Communication Skills
Kashmiri, Urdu, English, Hindi, Arabic
Additional Qualification
One year diploma in computers(MS OFFICE)
Hobbies and Interests
- Reading
- Trekking
References
available upon request
Languages
KASHMIRI
First Language
English
Proficient (C2)
C2
Urdu
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Arabic
Intermediate (B1)
B1
Timeline
Assistant Manager
IFFCO-TOKIO GENERAL INSURANCE
03.2019 - Current
Cluster Relationship Manager
PNB- MetLife insurance Pvt. Ltd.
03.2017 - 02.2019
University of Kashmir
MTTM MBA in TOURISM, TRAVEL AND MARKETING
Unknown
BBA