Toushib Mogal
Pune
Summary
Overall, I have 6 years of experience in banking and finance, with proven track records in customer relationship management and acquiring ultra-high-net-worth individuals to the organization. I am a seasoned Wealth Manager with a proven track record at ICICI Bank Ltd., excelling in investment strategies and effective communication. Demonstrated success in enhancing client portfolios and retention through strategic financial planning and positive client interactions. Skilled in navigating high-pressure environments, consistently achieving and surpassing sales targets.
Overview
6
6
years of professional experience
Work History
Wealth Manager
ICICI Bank LTD.
Chinchwad, Pune
04.2023 - Current
- Managed HNI and ultra HNI client portfolios, delivering comprehensive wealth management services.
- Ensured consistent growth of CASA.
- Promoted and sold retail deposit products, focusing on attracting high-net-worth individuals to the bank.
- Acquired high-quality customers, enhancing the client portfolio.
- Managed diverse portfolios and developed comprehensive wealth management solutions, including Portfolio Management Services (PMS), AIF (Alternative Investment Fund), and SIP.
- Provided comprehensive lending services including business loans, working capital, MSME, SME, MCG, overdraft facilities, cash credit facilities, letters of credit, bank guarantees, auto loans, and personal loans.
- Providing comprehensive lending services, including mortgage products like home loans, non-home loans, loans against property, lease rent discounting, etc.
- Delivered comprehensive 360-degree services to clients.
- Provided comprehensive protection insurance and investment advice.
Key Account Manager
IndusInd Bank LTD
Pune
03.2022 - 04.2023
- Increased product sales through targeted marketing campaigns.
- Achieved and exceeded sales targets for key accounts through effective planning and execution.
- Listened to customer needs to identify and recommend best products and services.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Developed and implemented strategic plans to maintain and grow key accounts, enhancing customer satisfaction and loyalty.
- Addressed client questions and resolved complaints related to products, services and accounts.
- Acquired high-net-worth customers for the bank, providing holistic services and comprehensive portfolio management.
- Actively engaged in overdraft facility, term loan, working capital, cash credit facilities, letters of credit, and bank guarantees for MSMEs and SMEs.
Relationship Officer
KOTAK MAHINDRA BANK LTD
Pimpri Chinchwad Pune
06.2021 - 03.2022
- Maintained detailed records of all communications with clients, including emails, phone calls, meetings, ensuring accuracy at all times.
- Implemented CRM systems for tracking client interactions and improving service delivery.
- Managed portfolio of client accounts, ensuring high levels of satisfaction and loyalty.
- Developed and executed strategies for customer retention and acquisition.
- Developed and maintained relationships with customers and assisted in generating sales opportunities.
- Conducted regular review meetings with clients to assess their needs and adjust services accordingly.
- Strategic planning for handling mapped book customers and maintaining a good relationship with clients.
- Consistently contributed to the growth of the CASA book through strategic account acquisition.
Customer Relationship Officer
Bandhan Bank LTD
Pimpri Chinchwad, Pune
03.2019 - 06.2021
- Managed daily interactions with clients to ensure satisfaction and loyalty.
- Utilized CRM tools effectively in order to manage relationships with customers.
- Developed and implemented customer service policies and procedures to ensure high quality customer experience.
- Developed and implemented customer relationship management strategies to increase retention.
- Aggressively working on CASA, acquiring high-value accounts, visiting big and small-scale industries, and understanding their needs.
- Developed relations with clients to build the chain of cross-sale.
- Convinced shop owners and high-net-worth individuals to open high-net-worth accounts with our bank.
- Responsible for monitoring suspicious transactions and AML KYC norms.
- Actively involved in life insurance, general insurance, SIP, and mutual funds, Home loan, mortgage product.
Education
PGDBM - Banking And Finance
Bandhan School of Development Management
Kolakata03-2019
Bachelor of Science - Agriculture
VNMKV Parbhani
Parbhani06-2017
Skills
- Investment strategies
- Financial planning
- Portfolio management
- Client onboarding
- Client retention
- Due diligence
- Pressure handling ability
- Effective communication
- Positive attitude
Accomplishments
- Qualified State Head Contest at ICICI Bank, June 2023
- Qualified Zonal Head Contest at ICICI Bank, August 2023
- Awarded by Zonal Mr. Ankur Aharwal at ICICI Bank for CASA increment
- Awarded by the BLG Zonal Head for 22 Cr Disbursement
Timeline
Wealth Manager
ICICI Bank LTD.
04.2023 - Current
Key Account Manager
IndusInd Bank LTD
03.2022 - 04.2023
Relationship Officer
KOTAK MAHINDRA BANK LTD
06.2021 - 03.2022
Customer Relationship Officer
Bandhan Bank LTD
03.2019 - 06.2021
PGDBM - Banking And Finance
Bandhan School of Development Management
Bachelor of Science - Agriculture
VNMKV Parbhani
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