TOUSIFAHMAD KARIDAWAL
Bengaluru
Summary
- Worked as Customer support representative over2 years of experience in Concentrix customer service including Social media escalation support. Aiming to use my proven skills to effectively fill the managerial role in your company. Received an average85% customer satisfaction rating.15% higher than company average. Consistently met monthly targets set by the company.
- Seasoned Customer Service Executive with robust experience in managing and resolving customer queries, complaints, and requests. Demonstrated strengths in enhancing customer satisfaction levels while streamlining processes to ensure efficiency. Proven track record of training and leading customer service teams resulting in improved performance and increased productivity.
Overview
2
2
years of professional experience
Work History
Customer Service Executive (Management Team)
Concentrix
Bangalore
08.2022 - 01.2025
- Working as a management & Social media escalation team in Concentrix.
- Delivered exceptional level of service to each customer listening to concerns and answering questions.
- Maintained excellent attendance record, consistently arriving to work on time.
- Trained new employees internally.
- Mentored junior team members and managed employee relationships.
Education
Diploma - Mechatronics
Mothichand Lengade Bharatesh Polytechnic Belagavi
Belgaum01.2020
10th -
Karnataka01.2017
Skills
- Production
- BPO Voice
- BPO Non Voice
- Email Support
- Social Media Escalation Process
- Clear communication
- Problem solving
- Positive attitude
- Patience
- Confidence
- Professionalism
- Customer retention
Languages
Hindi, English, Kannada
Projects
Allteren robot based on IOT 60 Days We have made a robot which can operate with the mobile and we connect that with the wifi ...
Languages
English
Advanced
C1
Hindi
Advanced
C1
Kannada
Advanced
C1
Timeline
Customer Service Executive (Management Team)
Concentrix
08.2022 - 01.2025
Diploma - Mechatronics
Mothichand Lengade Bharatesh Polytechnic Belagavi
10th -
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