TOWSEEF HAMID
Srinagar
Summary
Experienced Front Office Manager with a proven record in ensuring operational excellence and superior guest service. Strong background in Customer handling, Resolving Issues, and compliance with Company Policy & regulations. Committed to positive experiences and fostering team collaboration.
Overview
12
12
years of professional experience
Work History
Front Office Manager
The Regency Hotel Pahalgam
Pahalgam, India
04.2026 - Current
- Managed front office operations to maintain exceptional guest service standards in a high-volume environment.
- Coordinated seamless check-in and check-out processes, minimising guest wait times and enhancing satisfaction.
- Handled guest complaints with empathy and professionalism, resolving issues promptly to maintain positive relationships.
- Supervised a team of reception staff, providing training and development to improve performance and service quality.
- Implemented strategies to maximise room occupancy and revenue, closely monitoring booking trends and adjusting rates accordingly.
- Liaised with housekeeping and maintenance departments to ensure rooms met the hotel's high standards of cleanliness and comfort.
- Organised training to teach new office workers in processes and important policies.
Restaurant General Manager
Altazaj
Dammam
08.2024 - 03.2026
- Oversaw daily operations in fast-paced restaurant, coordinating front and back of house activities to ensure seamless service.
- Managed customer relations daily, ensuring adherence to service standards and enhancing customer satisfaction.
- Trained and developed team members to improve service equality and operational efficiency.
- Led regular staff meetings to communicate targets, share feedback, and discuss strategies for continuous improvement.
- Maintained high hygiene standards to meet regulatory compliance and customer safety.
Restaurant Manager
Lacasa Pasta (Althawaqh Food Company)
Jeddah
01.2022 - 06.2024
Assistant Manager
Lacasa Pasta (Althawaqh Food Company)
Dammam
09.2017 - 11.2021
Team Leader
The Lalit Hotel
Jaipur
11.2015 - 06.2017
Guest Service Associate
The Khyber Himaliyan Resort & Spa
Gumarag
09.2014 - 10.2015
Education
Bachelor Of Hotel Management -
MD University Rohtak
Rohtak, Haryana07-2015
Skills
- Front office operations
- Revenue management
- Financial Literacy
- Technology proficiency
- Customer service excellence
- Guest relations
- Problem Solving
- Team leadership
- Communication skills
Languages
English
Arabic
Hindi
Custom
- Reading Books
- Watching Football
- Hiking
Timeline
Front Office Manager
The Regency Hotel Pahalgam
04.2026 - Current
Restaurant General Manager
Altazaj
08.2024 - 03.2026
Restaurant Manager
Lacasa Pasta (Althawaqh Food Company)
01.2022 - 06.2024
Assistant Manager
Lacasa Pasta (Althawaqh Food Company)
09.2017 - 11.2021
Team Leader
The Lalit Hotel
11.2015 - 06.2017
Guest Service Associate
The Khyber Himaliyan Resort & Spa
09.2014 - 10.2015
Bachelor Of Hotel Management -
MD University Rohtak