Tracey Moore
Indianapolis
Summary
Experienced professional focused on meeting or exceeding objectives seeking People Operations Manager position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style. Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service. Executive experienced in leading teams and driving improvements to maximize business returns. Brings skills in strategic planning and business forecasting. Looking to apply knowledge and abilities in career-oriented position
focused on surpassing benchmarks and driving success.
Overview
25
25
years of professional experience
Work History
Board Member
Lawrence Township Schools
03.2021 - Current
- Provided personalized business consulting and overhauled services to strengthen client success.
- Introduced new methods, practices and systems to
reduce turnaround time. - Improved performance management system and
introduced DIE program to develop future leaders. - Interviewed, supervised and motivated 10 staff members to achieve optimal productivity.
- Provided leadership coaching to small business owners,
enabling each to find daily motivation, solve problems
and make effective decisions.
Volunteer
Meals on Wheels
01.2021 - Current
- Engages in community outreach to support program
mission. - Meets with other volunteers and program leaders to discuss new services.
- Greets visitors, answered questions and assisted with
individual needs or requests. - Assists with event coordination and on-site support.
- Answers over 100 phone calls to filter, assist and
redirect appropriate personnel.
Insurance Sales Agent
American Family Insurance
05.2000 - Current
- Seeks out new clients and developed client
relationships through networking, direct referrals, lead
databases and cold calling. - Determines financial needs by assessing existing
coverage and aligning new products and services with
long-term goals. - Customizes existing insurance programs to suit individual client needs by analyzing specific requirements.
- Recommends type and amount of coverage based on
analysis of customers' circumstances using persuasive
sales techniques. - Sells auto, home, life and other various insurance
products to individuals and affinity groups within
assigned territory using consultative selling techniques. - Reviews policy applications for errors and liaised with underwriters to facilitate quick completion of
application process. - Explains advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales 85%.
- Meets with customers to provide information about
available products and policies. - Quotes and calculated premium rates for policies, using rate book, apex and calculator.
- Creates sources for continuous client referrals within
community and with businesses using extensive
networking skills. - Collectes, analyzes and validates agency commissions.
Caregiver
Servicing Families With Disabilities
01.2000 - Current
- Serves as a companion.
- Transports to and from appointments, errands, and activities.
- Manages medications.
- Prepares meals.
- Exemplifies exceptional interpersonal skills, including patience and listening skills.
- Performs light housekeeping duties.
- Encourages socialization and participation inside and outside the home.
- Provides bathing and dressing assistance.
- Follows care plan if applicable.
- Communicates with family and other aides regarding care.
- Maintains a safe and comfortable home environment.
Education
Bachelor of Arts - Criminal Justice
Marshall University
Huntington, WV05-1994
Skills
- Email Marketing
- Contract Review and Analysis
- Administrative Support
- Dispute Mediation
- Training Needs Analysis
- Improving Employee Engagement
- Focus and Follow-Through
- Hiring Trends and Analysis
- Problem Anticipation and Resolution
- Hiring and Firing
- Negotiation Tactics
- Booking Travel
- Office Management
- Organization Skills
- Meeting Coordination
- Team Meeting
AFFILIATIONS
- National Association of Women Business Owners
- Lawrence Township Schools Foundation
- Dress For Success
- Delta Sigma Theta Sorority, Inc
Timeline
Board Member
Lawrence Township Schools
03.2021 - Current
Volunteer
Meals on Wheels
01.2021 - Current
Insurance Sales Agent
American Family Insurance
05.2000 - Current
Caregiver
Servicing Families With Disabilities
01.2000 - Current
Bachelor of Arts - Criminal Justice
Marshall University
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