Tracey Pruitt
INDIANAPOLIS
Summary
I am personable, well-disciplined professional with a proven record of being dependable and organized. A fast learner who is detail-oriented, courteous and responsive to customer and company needs. Currently seeking a position where my solid work experience in customer service and communication with the public can be used to contribute to the company and provide a career that is both challenging and rewarding.
Overview
38
38
years of professional experience
Work History
Stay at Home Parent
Self
Greenwood, IN
09.2010 - Current
- Developed educational programs tailored to individual learning styles, enhancing cognitive and social skills.
- Coordinated daily schedules and activities for children, ensuring balanced development and routine consistency.
- Implemented effective conflict resolution strategies among siblings, fostering a harmonious home environment.
- Managed household budgeting and resource allocation, optimizing expenses while maintaining quality of life.
Call Center Representative
Apria Healthcare
Indianapolis, IN
01.2008 - 09.2010
- Negotiated payment arrangements with clients to resolve outstanding debts efficiently.
- Utilized collection software to track accounts and manage follow-up communications effectively.
- Educated clients on repayment options, fostering understanding and compliance with payment terms.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
Stay at Home Parent
Self
Greenwood, IN
07.2004 - 01.2008
- Monitored developmental milestones and health needs, liaising with healthcare professionals for optimal care.
- Monitored children's activities to verify safety and wellbeing.
- Implemented daily routines and activities to stimulate and engage children.
- Encouraged children's emotional and social development.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
Material Handler
Ryder Whirlpool
Plainfield, IN
02.2002 - 06.2004
- Operated material handling equipment to ensure efficient movement of products within a warehouse environment.
- Collaborated with team members to maintain accurate inventory records and optimize storage solutions.
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Used hand-held scanners and physical logs to accurately track item movements.
Member Service Representative
BMG Direct
Indianapolis, IN
04.2000 - 01.2002
- Provided exceptional customer support, resolving inquiries and issues efficiently.
- Assisted members with account management, ensuring accurate information and timely updates.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
Customer Service Advocate
Brylane-Sears
Indianapolis, IN
02.1996 - 03.2000
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Reviewed transaction histories and account activities for inconsistencies, ensuring compliance with regulations.
- Identified potential risks by conducting thorough investigations and analyzing transaction patterns.
- Evaluated customer data to identify and prevent fraudulent activities.
Credit Collections Representative
Indiana Department of Revenue
Indianapolis, IN
11.1988 - 01.1996
- Managed accounts receivable to ensure timely collection of outstanding debts.
- Communicated with taxpayers to resolve payment discrepancies and establish payment plans.
- Utilized state revenue software to track collections and maintain accurate records.
- Collaborated with legal teams to initiate collections actions on delinquent accounts.
Education
High School Diploma -
Greenwood Community High School
Greenwood, IN05-1988
Skills
- Customer service
- Call center support
- Record keeping
- Problem-solving skills
- Call center support
- Conflict resolution
- Organizational management
- Multitasking under pressure
- Educational program development
- Team coordination
Timeline
Stay at Home Parent
Self
09.2010 - Current
Call Center Representative
Apria Healthcare
01.2008 - 09.2010
Stay at Home Parent
Self
07.2004 - 01.2008
Material Handler
Ryder Whirlpool
02.2002 - 06.2004
Member Service Representative
BMG Direct
04.2000 - 01.2002
Customer Service Advocate
Brylane-Sears
02.1996 - 03.2000
Credit Collections Representative
Indiana Department of Revenue
11.1988 - 01.1996
High School Diploma -
Greenwood Community High School