Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracie Arthur

Newburgh

Summary

Excelling in care coordination and patient education. Proven ability to enhance patient outcomes through effective teamwork and comprehensive care planning. Skilled in clinical documentation and fostering strong relationships with patients and families, ensuring compassionate support during challenging times.

Professional nurse with strong background in hospice care. Skilled in patient assessment, care planning, and pain management. Known for team collaboration and adaptability in dynamic healthcare settings. Reliable and focused on delivering compassionate care and achieving patient-centered outcomes.

Experienced with patient assessment and care prioritization. Utilizes critical thinking and swift decision-making to manage patient needs effectively. Track record of ensuring seamless communication and collaboration within healthcare teams.

Overview

8
8
years of professional experience

Work History

Patient Care Manager

Gentiva Hospice
01.2025 - Current
  • Maintained accurate documentation of patient interactions, treatments administered, and progress notes in electronic medical records systems.
  • Developed strong interdisciplinary team collaboration, resulting in better patient outcomes.
  • Oversaw day-to-day operations of the department, ensuring seamless coordination between all members of the care team.
  • Collaborated with physicians and other healthcare professionals to develop comprehensive treatment plans for patients.
  • Ensured compliance with healthcare regulations by implementing policies and procedures for the highest quality of care.
  • Promoted a positive work environment by fostering effective communication, teamwork, and employee engagement.
  • Evaluated staff performance regularly, providing constructive feedback and opportunities for professional growth.
  • Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Developed and implemented individualized care plans and coordinated necessary services to avail quality care for clients.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
  • Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
  • Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
  • Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
  • Conducted thorough assessments of patients'' needs, enabling more accurate diagnoses and targeted interventions.
  • Developed strong relationships with patients and their families, providing support and education on health management.

RN

Deaconess Oncology and Hematology
01.2024 - 01.2025
  • Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
  • Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
  • Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
  • Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
  • Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.
  • Educated family members and caregivers on patient care instructions.
  • Evaluated patient histories, complaints, and current symptoms.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
  • Performed triage on incoming patients and determined severity of injuries and illnesses.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
  • Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
  • Went back to same job as before was off to help a family member.
  • Triage phone calls, doing PA for procedures or medications, workflow and working with 5 doctors in a fast paced office.

RN

Deaconess Oncology and Hematology
09.2022 - 11.2023
  • Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
  • Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
  • Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
  • Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
  • Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.
  • Educated family members and caregivers on patient care instructions.
  • Evaluated patient histories, complaints, and current symptoms.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
  • Performed triage on incoming patients and determined severity of injuries and illnesses.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
  • Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
  • Triage phone calls, doing PA for procedures or medications, workflow and working with 5 doctors in a fast paced office.

RN Case Manager

Heart To Heart Hospice
01.2018 - 09.2022
  • Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
  • Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
  • Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
  • Educated patients and families on available community resources, facilitating access to necessary support services.
  • Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
  • Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
  • Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
  • Conducted thorough assessments of patients'' needs, enabling more accurate diagnoses and targeted interventions.
  • Monitored patient progress closely, adjusting care plans as necessary to meet evolving health requirements.
  • Educated family members and caregivers on patient care instructions.

Education

Nursing

Wabash Valley College
Mount Carmel, IL
05-2010

Skills

  • Care coordination
  • Patient data confidentiality
  • Relationships and rapport
  • Patient education
  • Clinical documentation
  • Care planning
  • Treatment management
  • Medical chart documentation
  • Workflow coordination
  • Patient & family support
  • Teamwork and collaboration
  • Attention to detail
  • Reliability
  • Patient care assessment
  • CPR/AED

Timeline

Patient Care Manager

Gentiva Hospice
01.2025 - Current

RN

Deaconess Oncology and Hematology
01.2024 - 01.2025

RN

Deaconess Oncology and Hematology
09.2022 - 11.2023

RN Case Manager

Heart To Heart Hospice
01.2018 - 09.2022

Nursing

Wabash Valley College

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Tracie Arthur