Tracy N Hartford
Batesville
Summary
Looking to secure a new and challenging role that leverages my years of dedicated Customer Service experience, while allowing me the opportunity to grow professionally.
Overview
15
15
years of professional experience
Work History
Customer Service Representative – Sales and Service Support – Parts Ordering
Baxter
04.2015 - Current
- Provides phone support for all calls to the department
- Places orders in ERP system for all customers, Baxter technicians, and account executives
- Generates proposals and returns upon request
- Proficient in JD Edwards and Perceptive Content, as well as Microsoft Word, and Excel
- Works with numerous departments depending on need of customer or situation
- In charge of responding to all customer requests and inquiries sent to the department e-mail and/or by fax
- Responsible for varies tasks, such as running reports, backorder requests, special order entries for supervisor while out of office
- Lead trainer for new hires
Pharmacy Support Personnel/Cashier
Wal-Mart
07.2013 - 04.2015
- Became Alabama State-certified; license #T42166
- Used Tasco system to obtain list of patient’s ready prescriptions
- Helped in the bagging process of prescriptions
- Responsible for returning prescriptions to stock daily
- Assisted Pharmacist in Charge in annual inventory
- Completed continuing education courses to maintain certification
- Became knowledgeable of brand name drugs, their generic names, uses, and side effects
- Rang up prescriptions at time of pick-up
- Efficiently scanned and entered items for customers
- Accepted total amount due by cash, check, or debit and credit card payment
- Maintained 935 or more scans per hour as required by management
Debt Collector
Collection Associates, Inc.
02.2010 - 04.2013
- Managed 1,600 accounts daily
- Kept organized alpha files of itemized records and other paperwork
- Knowledgeable of HIPAA and FDCPA laws
- In charge of meeting a monthly goal of collections
- Exercised proper phone etiquette
- Mentored newly hired collectors
Education
Medical Imaging -
Ivy Tech Community College
Batesville, IN01.2023
Behavioral Sciences -
University of Phoenix
Mililani, HI01.2009
General Studies -
Kalamazoo Valley Community College
Kalamazoo, MI01.2008
High School Diploma -
Kalamazoo Central High School
Kalamazoo, MI01.2006
Skills
- Customer service
- Active listening
- Critical thinking
- Team player
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Self starter
- Professional telephone demeanor
- Follow-up skills
- Order processing
- Team development
- Prioritization
- Account management
- Staff training
Timeline
Customer Service Representative – Sales and Service Support – Parts Ordering
Baxter
04.2015 - Current
Pharmacy Support Personnel/Cashier
Wal-Mart
07.2013 - 04.2015
Debt Collector
Collection Associates, Inc.
02.2010 - 04.2013
Medical Imaging -
Ivy Tech Community College
Behavioral Sciences -
University of Phoenix
General Studies -
Kalamazoo Valley Community College
High School Diploma -
Kalamazoo Central High School
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