Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Peterson

Indianapolis

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Coding and Billing position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

10
10
years of professional experience

Work History

Associate Patient Access Representative

Community Endoscopy Center
05.2023 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
  • Greeted and assisted patients with check-in procedures.
  • Provided excellent customer service to patients and medical staff.
  • Answered incoming calls, scheduled appointments and filed medical records.

Associate Patient Access Representative

Community North Sleep Center
03.2021 - 05.2023
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
  • Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
  • Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
  • Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Taught patients and families to use at-home medical equipment.
  • Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
  • Answered incoming calls, scheduled appointments and filed medical records.

Patient Services Representative

Lawrence Township/City of Lawrence Doctor Office
03.2019 - 03.2021
  • Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
  • Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
  • Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
  • Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
  • Used EPIC to schedule appointments.
  • Assisted patients in filling out check-in and payment paperwork.
  • Assisted with billing inquiries and insurance verification, resulting in a smoother financial experience for patients.
  • Streamlined the check-in process to reduce wait times for patients while maintaining accuracy in recordkeeping.
  • Delivered support to medical staff in completion of patient paperwork.
  • Greeted and assisted patients with check-in procedures.
  • Answered incoming calls, scheduled appointments and filed medical records.

Receptionist

Managed Healthcare Insurance Company
07.2015 - 02.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Education

Certificate - CPC Certified Professional Coder

AAPC
Indianapolis, IN
06-2025

No Degree - Patient Care Tech

Community Health
Indianapolis, IN
06-2023

High School Diploma - College Prep Courses

Arlington High School
Indianapolis, IN
06-1991

Skills

  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • Medical terminology
  • EMR
  • Problem-solving
  • Data entry
  • Medical coding

Timeline

Associate Patient Access Representative

Community Endoscopy Center
05.2023 - Current

Associate Patient Access Representative

Community North Sleep Center
03.2021 - 05.2023

Patient Services Representative

Lawrence Township/City of Lawrence Doctor Office
03.2019 - 03.2021

Receptionist

Managed Healthcare Insurance Company
07.2015 - 02.2019

Certificate - CPC Certified Professional Coder

AAPC

No Degree - Patient Care Tech

Community Health

High School Diploma - College Prep Courses

Arlington High School

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Tracy Peterson