Trae-Eisha Johnson
Indianapolis
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Material Handler
GXO Logistics
Lebanon
08.2022 - Current
- Scan and pack customer orders to be shipped out in a timely manner
- Pick customer orders
- Verify that all items are correct size
Patient Access
R1 RCM
Indianapolis
09.2021 - 07.2022
- Registered patients entering the Emergency Department for medical evaluation.
- Answered patient inquiries regarding registration and insurance.
- Ensured patients' personal information was accurate to facilitate care
Material Handler
FedEx
Indianapolis
03.2021 - 08.2021
- Verified that the quality and quantity of hazardous and non-hazardous materials are correct
- Ensured accurate placement of packages in designated containers for efficient shipping.
- Facilitated the breakdown of heavyweight freight pallets to streamline the unloading process.
Customer Service Representative
Accredo Health Group
Whitestown
10.2020 - 02.2021
- Provided remote support to patients on prescription medication schedules to enhance adherence and health outcomes.
- Scheduled prescription medications for patients to ensure timely access to necessary treatments
- Handled incoming calls and routed them to the appropriate representative for assistance.
- Make sure patients' health insurance was current
Material Handler
International Paper
Indianapolis
08.2017 - 09.2020
- Checked food bag liners for debris, holes and measurements
- Injection molding
- Made dispensary fitments for the liners
Pharmacy Technician
Express Scripts
Whitestown
02.2017 - 08.2017
- Filled customer prescriptions accurately and efficiently
- Verified quantity on computer screen matched pill bottle to ensure accuracy
- Processed insurance claims to facilitate timely reimbursement
Packer
Amazon Fulfillment Center
Whitestown
08.2012 - 02.2017
- Walked around the aisles to pick the orders for the customer on a timely rate
- Packed orders to meet scheduled shipment dates
- Wrapped gifts with care for customer orders
- Provided guidance on ethical practices within the team
- Represented Amazon at community events to enhance brand visibility
Education
Associate of Science - Business
Indiana Wesleyan University
Marion, IN 10.2023 - 05.2026
Certified Nursing Assistant -
Waynesville Technical Academy
Waynesville, MOSkills
- Customer Service Representative
- Patient Access
- Order picking
- Inventory management
- Shipping logistics
- Admin training
- Safety Compliance
Timeline
Associate of Science - Business
Indiana Wesleyan University
10.2023 - 05.2026
Material Handler
GXO Logistics
08.2022 - Current
Patient Access
R1 RCM
09.2021 - 07.2022
Material Handler
FedEx
03.2021 - 08.2021
Customer Service Representative
Accredo Health Group
10.2020 - 02.2021
Material Handler
International Paper
08.2017 - 09.2020
Pharmacy Technician
Express Scripts
02.2017 - 08.2017
Packer
Amazon Fulfillment Center
08.2012 - 02.2017
Certified Nursing Assistant -
Waynesville Technical Academy