Summary
Overview
Work History
Education
Skills
Websites
Awards
Timeline
Generic

Trapati Bhargava

Operations Executive
Bengaluru

Summary

Dynamic Operations Manager with over two years of experience in e-commerce and healthcare logistics, specializing in last-mile delivery operations, partner management, and P&L ownership. Proven track record in driving process optimization, ensuring SLA governance, and implementing cost reduction strategies across large-scale operations. Expertise in aligning stakeholders, facilitating partner training, and leveraging data-driven decision-making to enhance operational efficiency. Committed to delivering exceptional results through innovative solutions and strategic partnerships.

Overview

3
3
years of professional experience

Work History

Operations Executive

Flipkart
08.2024 - Current
  • Onboarded and program-managed 40+ hub in-charges, pan-India, ensuring operational continuity and SLA adherence.
  • Implemented salary-hold SOPs, reducing refund discrepancies by 30%, and improving payment compliance.
  • Collaborated with cross-functional teams (finance, tech, and compliance) to streamline payout processes, reducing manual interventions by 20%.
  • Spearheaded daily MIS reporting for vendor management teams, providing insights on SLA breaches, partner payouts, and escalation trends.
  • Ensured zero financial leakages through tighter salary-hold governance for delivery partners, linked to shipment loss.
  • Designed and delivered training for hub managers, improving compliance, and partner satisfaction.
  • Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.

Team Lead, Operations

Portea
09.2022 - 06.2024
  • Owned P&L for a vertical contributing approximately 80% of unit revenue across more than 50 cities.
  • Managed KAMs across 80+ cities, directly interfacing with client managers to streamline delivery operations.
  • Standardized SLA protocols and closed feedback loops improve compliance and reduce TAT by 34%.
  • Recruited and trained over 50 ground staff, reducing attrition, and managing seasonal demand spikes.
  • Rolled out onboarding, audits, and performance reviews across 12 major zones.

Management Trainee

PNB MetLife Insurance
03.2023 - 05.2023
  • Coordinated between health and insurance teams with four direct reports, improving onboarding and service turnaround time.
  • Enhanced approval turnaround for surgical cases, boosting customer satisfaction.
  • Developed problem-solving abilities through hands-on experience with real-life business scenarios.

Education

MBA -

IIHMR Jaipur
07-2023

B.P.T -

SGPC Jodhpur
06-2019

Skills

  • Last-Mile Delivery Operations
  • Supplier coordination
  • Operations management
  • Fraud prevention strategies
  • SLA performance monitoring
  • Hub operations management
  • P&L Ownership (Regional/Vertical)
  • Process Optimization & SOP Design
  • Data Analysis & Reporting
  • Excel data analysis skills

Websites

Awards

Reduced operational refunds and cash discrepancies by 30% at Flipkart., Improved escalation resolution TAT by 25% in last-mile operations., Secured 2nd rank in Rajasthan State Physiotherapy Admission Test., Conducted 6+ free health check-up camps, serving 70+ patients under Swarna Physio Care.

Timeline

Operations Executive

Flipkart
08.2024 - Current

Management Trainee

PNB MetLife Insurance
03.2023 - 05.2023

Team Lead, Operations

Portea
09.2022 - 06.2024

MBA -

IIHMR Jaipur

B.P.T -

SGPC Jodhpur

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Trapati BhargavaOperations Executive