Anil Singh

(Qualys is a leading provider of cloud-based security, compliance, and IT asset management solutions trusted by thousands of enterprises globally.)

• Infrastructure at scale: Manage cloud infrastructure at enterprise scale across 15+ Shared Qualys Cloud Platforms and 50+ Private Cloud Platforms, maintaining 99.95%+ service availability across all production environments.
• Designated POC SRE: Serve as designated Point-of-Contact SRE for Qualys's Vulnerability Management (VM), Policy Compliance (PC), and PCI Compliance product — the primary escalation point for Engineering, Support, and Customer teams across upgrades, migrations, and incidents.
• Incident command and P1/P2 response: Led triage and resolution for daily P1/P2 incidents impacting all Qualys customers — coordinated across Engineering, NetOps, SA, DBA, and Support, joined customer calls, and facilitated blameless postmortems with actionable follow-through.
• Application upgrades and change management: Own the end-to-end SRE lifecycle for application upgrade and infrastructure change on the product — from pre-upgrade planning and environment validation through deployment execution, health verification, and post-change monitoring.
• VMSP migration & maintenance (POC, co-led): Co-led migration from legacy PHP-based VM backend processing platform to Kubernetes-native Java application — ensuring seamless cutover with zero disruption across Engineering, NetOps, DBA, and Customer Success teams for one of Qualys's most sensitive, high-throughput backend systems processing all vulnerability and agent scans.
• Oracle-to-S3 data migration (POC, co-led): Co-led the production data storage migration from Oracle Database to Amazon S3 (Massif platform) — a large-scale, customer-impacting transition requiring phased cutover, data integrity validation, and rollback planning.
• Deep application-level troubleshooting: Debugged complex production issues across distributed stack built on Java, PHP, Apache Kafka, Oracle DB, Apache Ignite — diagnosed root causes beyond infrastructure at application and data layer.
• Observability engineering: Reduced alert fatigue by 40% and improved on-call signal quality by architecting observability pipelines with Prometheus, Grafana, ELK Stack, and Oracle metrics.
• SLO/SLI and on-call management: Reduced MTTR by 30% by automating escalation workflows and driving continuous reliability improvements, while defining and tracking SLOs, SLIs, and error budgets and managing PagerDuty on-call rotations.
• Automation and toil reduction: Built and maintained a library of Bash and Python scripts for automated diagnostics, health checks, deployment validation, and operational workflows — reducing recurring manual toil across the team.

(RChilli is an AI-driven resume parsing and recruitment data solutions provider serving global HR technology platforms.)

• Full-stack operations ownership: Delivered end-to-end operational ownership across SRE, system administration, NetOps, DBA, IT support, and security as part of a small, cross-functional operations team.
• CI/CD pipeline design and automation: Designed and implemented multiple end-to-end CI/CD pipelines using Jenkins, Ansible, and Git — including fully automated upgrade pipelines that handled version rollouts without manual intervention, reducing deployment errors and improving release efficiency by 35%.
• SonarQube integration: Integrated SonarQube as a mandatory quality gate within CI/CD pipelines — ensuring every package passed static analysis, security vulnerability scanning, and code quality thresholds before reaching production.
• Custom performance testing: Built and maintained custom performance test scripts executed against every new package prior to production rollout — validating response times, resource utilisation, and system stability under load before any release reached customers.
• Project and migration participation: Contributed to infrastructure migrations, service deployments, and application rollouts — providing operational input, environment setup, testing, and go-live support across major initiatives.
• Compliance certifications: Co-led end-to-end ISO 27001 and SOC 2 compliance certification — including risk assessment, gap analysis, security control implementation, and audit readiness documentation.
• Multi-cloud infrastructure: Managed multi-cloud infrastructure across AWS, GCP, and Oracle Cloud, optimizing compute, networking, storage, access control, and cost.
• Security management: Managed firewalls, VPNs, SSL/TLS certificates, and vulnerability assessments with full ownership from implementation through audit evidence collection.
• Incident response: Owned incident management end-to-end from detection through postmortem, improving MTTR by 25%.
• Disaster recovery: Planned and executed DR activities including backup strategy design, failover testing, and data integrity validation to ensure business continuity.