Treston Sequeira
Bardez
Summary
Enthusiastic Casino Pit Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of BlackJack, Roulette, Baccarat, Dice, ultimate Texas Holdem, Andar Bahar, 3 Card Poker, Stud Poker. Motivated to learn, grow and excel in Casino Industry.
Overview
17
17
years of professional experience
Work History
CASINO PIT MANAGER
Delta Corp ( Deltin Casino )
10.2021
- Monitors and guides departmental personnel in the performance of their job assignment insuring their adherence to company and department policies and procedures State regulations
- Responsible for controlling and scheduling of staff
- Reports shift activity on a daily basis and coordinates with other shifts
- Assists in staff selection
- Assists the Casino Operations Manager with carrying out policy, setting procedures and developing personnel in keeping with departmental objectives
- Work closely with all departments
- Monitoring Win / Loss of Gaming Floor
- Managing more than 100 staff on Floor.
CASINO PIT MANAGER / SUPERVISOR
Global Casino Operations
05.2023 - 08.2024
- Increased customer retention through personalized interactions with VIP guests, addressing any special requests or concerns.
- Implemented measures to maintain gaming integrity, protecting the casino from potential losses due to cheating or fraud.
- Evaluated dealer performance regularly through observations and coaching sessions, ensuring consistency in gaming procedures and customer service.
- Provided valuable input during management meetings on improving overall casino operations based on feedback from both staff members and guests.
- Developed training programs for new employees, streamlining their onboarding process and reducing turnover rates.
- Played an active role in recruiting new talent for the pit staff team through participation in hiring events and conducting interviews.
- Improved operational efficiency by implementing effective procedures for opening and closing daily activities at the casino pit area.
- Monitored table games to identify opportunities for process improvements, increasing overall efficiency.
- Coordinated staff schedules, rotations and breaks.
- Monitored gaming operations continuously to check on dealers and players.
CASINO SUPERVISOR
Jalesh Cruise Lines
11.2019 - 03.2021
- Understanding and editing the procedure and policies and implementing them for the benefits of the company
- Develop plans and programs and service of the industry
- Maximize the revenue and keep an eye on the hold percentage
- Circulate and observe the overall operation
- Ensure that station and position are covered for each shifts
- Monitor operation and ensure that house rules are followed and that employees provide prompt and courteous service
- Observes gamblers behavior and signs of cheating such as marking, switching it counting cards and notify security staff of suspected cheating
- Communicate with management or other staff to resolve problems
- Greet customers and ask about the quality of service they are receiving
- Monitor and verify cash counting, wrapping and distribution of the currency and coins
- Determine how many gaming tables to open each day schedule staffs accordingly
- Performs all the counts and verify the child bank and and the main bank according to company standards
- Conducting and audit when needed on the main bank and the child bank, jackpot audit also included
- Organizing Poker tournaments and Blackjack and handling the promotions
- Evaluate casino staff performance and prepare written evaluation.
CASINO SUPERVISOR
CARNIVAL CRUISE LINE
02.2008 - 03.2018
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck
- Watched closely to catch errors and notified surveillance of irregularities
- Monitored chips purchases, table inventories and player win ratios
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations
- Efficiently managed accurate money transfers and protected transactions with standardized procedures
- Met coverage demands by moving dealers around and reorganizing strategies based on current needs
- Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests
- Enhanced control systems and monitoring procedures to maintain game compliance with company standards
- Watched gamblers on floor to isolate cheaters by identifying behaviors such as counting or marking cards
- Minimized losses by setting and enforcing bank levels and table limits by game type
- Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers
- Performed minor repairs or made adjustments to slot machines, resolving problems such as machine tilts and coin jams
- Eliminated customer service issues by quickly resolving disputes and correcting problems
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Education
Fundamental of Project Management
06.2022
St Thomas Higher Secondary
03.2005
Skills
- Problem solving
- Business development
- Managed staff of more than 50
- Coaching
- Leadership
- Strategic Planning
Personal Information
- Place of Birth: Mapuca
- Date of Birth: 01/22/85
- Nationality: Indian
Hobbies and Interests
- Badminton
- Volleyball
- Football
- Table tennis
- CrossFit
- MMA
Timeline
CASINO PIT MANAGER / SUPERVISOR
Global Casino Operations
05.2023 - 08.2024
CASINO PIT MANAGER
Delta Corp ( Deltin Casino )
10.2021
CASINO SUPERVISOR
Jalesh Cruise Lines
11.2019 - 03.2021
CASINO SUPERVISOR
CARNIVAL CRUISE LINE
02.2008 - 03.2018
Fundamental of Project Management
St Thomas Higher Secondary
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