Treza Sagaya Nathan

• Managed the Private equity and Real estate operations team, ensuring seamless trade bookings, comprehensive investor onboarding including detailed KYC due diligence, rigorous documentation validation, and precise reconciliation processes.
• Spearheaded the processing of capital calls, distributions, commitments, and amendments for complex Private equity and Real estate investments. Collaborated closely with front office investors across diverse global locations, including SNG, LON, JIB, CDG, MIL, LUX, FRA, & HKG to efficiently process trade orders and client transactions.
• Oversaw comprehensive review and approval of investor tax and KYC documentation, collaborating closely with fund managers, legal advisors, and custodians to facilitate efficient, compliant transaction settlements.
• Conducted thorough KYC and customer due diligence checks, validating investor identity, ownership structures, and risk profiles to meet regulatory requirements and mitigate compliance risks.
• Championed account setup, corporate actions, and resolution of investor inquiries, maintaining strict adherence to operational controls, governance standards, and KYC regulations.
• Managed investor account setup and debt unblocking procedures, proactively addressing delayed payments to safeguard settlement timelines and uphold investor confidence.
• Delivered MIS reports to executive leadership, highlighting operational metrics, pipeline status, exception analysis, and KYC compliance trends to support risk management strategies.
• Served as the central escalation point for global middle-office teams, resolving complex fund-related and KYC issues, coordinating system enhancements, and driving process optimization initiatives.
• Executed strategic share class conversions, liquidations, cash and stock reconciliations, and position transfers while ensuring data accuracy and integrity within proprietary systems aligned with compliance requirements.
• Led critical processing of legal and platform transfers alongside wire transactions, maintaining high standards of client service as the primary liaison for investors, clients, and banking partners.
• Orchestrated onboarding, ongoing KYC training, and professional development programs for associates, fostering a high-performance culture and enhancing team capabilities through automation and cross-functional collaboration.
• Directed team resourcing, workflow allocation, and performance management with a strong emphasis on compliance, accountability, and operational excellence.
• Acted as a vital communication link between team members and senior management, escalating critical issues, recognizing achievements, and fostering transparency at all organizational levels.
• Facilitated regular team briefings and performance reviews to ensure alignment with strategic objectives, encourage open communication, and promptly resolve operational and compliance challenges.

KYC Quality Checker & Reviewer

• Evaluated complex ownership and control structures to determine applicable due diligence requirements and identify potential compliance risks onboarding for both single and multi-entity clients across multiple U.S.regions, including GW, Mid-West, CCBSI and others.
• Collaborated across global teams and acting as a liaison between stakeholders including senior executives (EDs, VPs, CFOs) to streamline onboarding flow and resolve issues swiftly.
• Ensured adherence to global KYC standards across multiple jurisdictions while supporting cross-border client onboarding.
• Conduct quality control reviews of KYC and onboarding cases to ensure compliance with AML regulations, internal policies, and regulatory requirements.
• Validate customer profiles, beneficial ownership structures, risk classifications, and supporting documentation for accuracy and completeness.
• Perform maker-checker reviews and identify documentation deficiencies, control gaps, and compliance risks.
• Escalate high-risk findings and complex cases to Compliance and senior stakeholders for resolution.
• Review onboarding documentation and due diligence records to ensure adherence to governance standards and regulatory frameworks.
• Monitor quality trends and recurring errors, providing corrective feedback and recommendations to improve operational accuracy.
• Collaborate with Compliance, Legal, and Operations teams to resolve documentation gaps and maintain quality standards.
• Supported internal audits and regulatory reviews by providing documentation, control evidence, and process walkthroughs; served a diverse client base including billion-dollar corporates and private banking clients by delivering tailored banking solutions aligned with business objectives and compliance requirements.

• Managed end-to-end client onboarding documentation using DIMS scanning and indexing workflows daily.
• Maintained accurate client information in Captis by checking passport and legal documents.
• Coordinated with North America and Vietnam teams to standardise documentation processing.
• Reviewed legal agreements including ISDAS and CSAs to complete due diligence checks.
• Processed documentation requests, escalating aged items to meet SLA timelines.
• Indexed 1000+ client documents to improve retrieval efficiency for onboarding workflows.
• Used I-search KYC, DIMS, and Client Central with Captis to meet standards.
• Handled exceptions and supported investor communications to resolve queries promptly.
• Contributed to Ministry of Justice initiative in Amsterdam, supporting global operational delivery.

• Reviewed and validated IRS tax forms, IDs, and federal withholding documents.
• Certified accounts subject to federal income tax withholding requirements.
• Verified W9 and W8 forms for US and non-US customers to enable benefits.
• Provided tax certification for non-US (W8) and US (W9) citizens under FATCA rules.
• Certified retail customer accounts using tax documentation and identity details.
• Completed JPMC due diligence reviews while following KYC and AML standards.
• Assessed customer risk by researching case facts and reviewing records.
• Analysed case data and documented findings for decision-making and audit trails.
• Collected required information from branch personnel and customers.
• Handled 1099 and 1042-S reporting knowledge alongside tax withholding requirements.
• Recorded process deviations and exceptions on time for management escalation.
• Validated IRS tax forms, including W8-BEN, W8-BEN-E, W8-ECI, W8-EXP, W8-IMY.

• Reviewed account notices, levies, and court orders for hold placement or release.
• Checked customer transactions against KYC requirements and internal policies.
• Handled client concerns and complaints, driving resolution within service SLAs.
• Maintained confidentiality while operating under agreed business SLAs.
• Managed multiple projects by assessing urgency and prioritising workloads.
• Trained new joiners and delivered knowledge transfer for process mastery.